Jeanette Carman
Rockledge,FL
Summary
Dynamic Causality Claims Supervisor at GEICO with a proven track record in policy interpretation and team motivation. Successfully built high-performing teams, optimized claims processes, and ensured legal compliance, resulting in timely resolutions. Adept at claims and driving operational excellence in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Commercial Claims Adjuster
Sedgwick
08.2025 - Current
- Evaluated commercial claims to determine coverage and liability based on policy provisions.
- Catastrophic injury handling.
- Managing multiple carriers through Captives and member retention limits.
- Large loss involvement of excess/general liability carriers.
- Risk assessment, direction and control of high risk litigation for commercial policies.
Causality Claims Supervisor
GEICO
03.2023 - 08.2025
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Built talented teams of 6 claims adjusters dedicated to timely and compliant resolutions.
- Optimized case management with establishment of best practices.
- Supervised complex coverage litigation and catastrophic injuries.
Litigation Supervisor
GEICO
02.2022 - 03.2023
- Supervised a team for the job functions listed below
- Counseled insured’s on potential outcomes of legal matters.
- Negotiated settlements with opposing counsel.
- Conducted settlement negotiations and trial for bodily injury and physical damage cases.
- Revised rafted motions and petitions.
- Minimized risk exposure through careful advice on business operations and strategic plans.
Bodily Injury Claims Supervisor
GEICO
02.2019 - 02.2022
- Investigated, evaluated and adjusted injury claims in accordance with standards.
- Built talented teams of 6 claims adjusters dedicated to timely and compliant resolutions.
- Optimized case management with establishment of best practices.
Liability Claims Supervisor
GEICO
09.2016 - 02.2019
- Built talented teams of 5 claims adjusters dedicated to timely liability and coverage investigations.
- Exceeded company standards for file handling and diary maintenance.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to claims adjusters during challenging times.
Management Development Program
GEICO
02.2013 - 09.2016
- Worked all claims levels as an adjuster and supervised in a call center atmosphere.
- Engaged in projects in all business areas including underwriting, sales and service with a focus in claims.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Bachelor In Information And Technology - Management
Middle Georgia State University
Macon, GA12.2013
Skills
- Policy interpretation
- Procedure implementation
- Quality assurance
- Team motivation
- Call center transactions
- Expense control
- Liability management
- Claims processing
- Insurance regulations
- Performance monitoring
- Claims analysis
- Claims auditing
- Legal compliance
- Claims investigation and research
Timeline
Commercial Claims Adjuster
Sedgwick
08.2025 - Current
Causality Claims Supervisor
GEICO
03.2023 - 08.2025
Litigation Supervisor
GEICO
02.2022 - 03.2023
Bodily Injury Claims Supervisor
GEICO
02.2019 - 02.2022
Liability Claims Supervisor
GEICO
09.2016 - 02.2019
Management Development Program
GEICO
02.2013 - 09.2016
Bachelor In Information And Technology - Management
Middle Georgia State University