Jeanette Cortez
Whittier,CA
Summary
Dynamic and results-driven professional with a strong background in customer service at Sam's Club. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in inventory management and committed to maintaining high standards of organization and cleanliness, ensuring a positive shopping experience.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
9
years of professional experience
Work History
Cashier
Sam's Club
08.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Beauty Advisor
Sephora
12.2024 - Current
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Demonstrated product knowledge by recommending suitable skincare and makeup products based on client needs.
- Assisted in inventory management, ensuring stock levels met customer demands and minimized shortages.
- Collaborated with team members to maintain visual merchandising standards and create an inviting shopping environment.
General Merchandiser/Presentation
Target
02.2017 - 04.2024
- Managed inventory levels to ensure optimal product availability and minimize stockouts.
- Led training sessions for new team members on merchandising standards and effective display techniques.
- Analyzed sales data to identify trends and adjust merchandise placement for increased customer engagement.
- Collaborated with cross-functional teams to develop promotional displays that enhance brand visibility.
- Coordinated seasonal merchandise transitions, ensuring timely execution of planograms and promotional signage.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
Education
High School Diploma -
La Serna Highschool
15301 Youngwood Dr Whittier CA 90605Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Inventory management
Timeline
Cashier
Sam's Club
08.2025 - Current
Beauty Advisor
Sephora
12.2024 - Current
General Merchandiser/Presentation
Target
02.2017 - 04.2024
High School Diploma -
La Serna Highschool