Jeanette Dwiggins
Moreno Valley,CA
Summary
Dynamic professional with a proven track record at Head and Neck Associates of Orange County, specializing in appointment scheduling and customer service. Expertise in managing reception areas and improving guest relations through effective communication and meticulous attention to detail. Committed to ensuring seamless operations and delivering exceptional patient experiences.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Head and Neck Associates of Orange County
Mission Viejo, California
08.2022 - 04.2024
- Greeted patients and visitors to establish a welcoming environment.
- Scheduled and confirmed appointments using electronic health record system.
- Assisted patients with efficient check-in and check-out processes.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained organized reception area and ensured prompt attention to all guests.
Sales Associate
Bath & Body Works
Orange, California
09.2021 - 01.2022
- Delivered exceptional customer service by greeting and assisting customers with product selection.
- Maintained organized and visually appealing product displays to enhance shopping experience.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in payments.
- Executed cashier duties, including accepting payments and issuing receipts.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Romantix
Garden Grove, California
01.2019 - 03.2020
- Delivered exceptional customer service through friendly greetings and attentive assistance.
- Provided accurate information regarding products, pricing, and services to customers.
- Handled incoming telephone inquiries about store offerings and product details.
- Assisted customers with product selection, sizing, and styling for optimal satisfaction.
- Maintained cleanliness of store environment, ensuring tidy floors, displays, and windows.
Care Manager
Sunrise Senior Living
Tustin, California
11.2017 - 01.2018
- Assisted clients with personal hygiene needs to maintain daily living standards.
- Collaborated with healthcare professionals to ensure quality care delivery.
- Facilitated communication between families and care teams regarding resident status.
- Monitored daily activities to uphold compliance with care standards.
- Developed individualized care strategies reflecting resident preferences and needs.
Nutrition Services Assistant
Perris Union High School District
Perris, California
10.2013 - 07.2017
- Prepared and served nutritious meals to students following dietary guidelines.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Collaborated with kitchen staff to optimize meal preparation and service flow.
- Maintained cleanliness and organization of food service areas and equipment.
- Operated cash registers efficiently, ensuring accurate handling of payments.
Office Assistant
Riverside County H.R Wellness Division
Riverside, California
03.2010 - 11.2010
- Coordinated wellness program events, ensuring all logistics were in place.
- Maintained accurate records of employee participation in wellness initiatives.
- Provided administrative support by handling correspondence and filing documents.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
Education
Associate of Science - Medical Administrative Specialist
Platt College
Anaheim, CA04-2022
Skills
- Appointment scheduling
- Electronic health records
- Customer service excellence
- Data entry
- Reception management
- Conflict resolution
- Medical terminology
- Office organization
- Inventory management
- Cash handling
- Effective communication
- Guest relations
- Correspondence typing
- Attention to detail
- Filing and sorting
- Email correspondence
Timeline
Front Desk Receptionist
Head and Neck Associates of Orange County
08.2022 - 04.2024
Sales Associate
Bath & Body Works
09.2021 - 01.2022
Sales Associate
Romantix
01.2019 - 03.2020
Care Manager
Sunrise Senior Living
11.2017 - 01.2018
Nutrition Services Assistant
Perris Union High School District
10.2013 - 07.2017
Office Assistant
Riverside County H.R Wellness Division
03.2010 - 11.2010
Associate of Science - Medical Administrative Specialist
Platt College
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