Jeanette Fields
Dover,DE
Summary
Highly efficient Patient Account Representative with over thirty years of experience. Specializing in accounts receivable, accounts payable, and customer service. Excellent multi-tasker with attention to detail and demonstrated team player with a positive attitude. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Overview
42
42
years of professional experience
Work History
Direct Care Worker
CARE NEST
Philadelphia, PA
07.2014 - 08.2023
- Provides services to individuals with disabilities to enable them to obtain independence.
- Administers medicine and treatments as prescribed by healthcare providers.
- Monitors the physical, mental, and emotional conditions of clients and reports changes to designated parties.
- Performs personal hygiene care and housekeeping duties.
- Prepares meals and assists clients with eating and drinking.
- Assists clients from their beds into chairs or wheelchairs.
- Accompany clients on trips, such as medical appointments.
- Maintains a clean, tidy, and safe environment.
- Participates in client centered activities to increase client engagement.
- Advocate for individuals with disabilities.
Senior Patient Account Specialist
Temple University Hospital
Philadelphia, PA
05.1981 - 08.2012
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Followed up with insurance companies as well as patients regarding payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts,
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Posted payments and processed refunds.
Education
High School - undefined
Bok Voc High School
Philadelphia, PA01.1966
Skills
- Accounts Receivable
- DRG Coding
- Patient Accounting
- Credit and Collection Specialist
Timeline
Direct Care Worker
CARE NEST
07.2014 - 08.2023
Senior Patient Account Specialist
Temple University Hospital
05.1981 - 08.2012
High School - undefined
Bok Voc High School