Jeanette Miranda
Bolingbrook,IL
Summary
Experienced medical receptionist/customer service skilled in Epic scheduling, insurance verification, patient registration, and referral coordination. HIPAA compliance, bilingual support, and accurate payment processing in multi-location settings.
Overview
1
1
Language
9
9
years of professional experience
Work History
Lead Medical Receptionist
Duly Health and Care
Joliet, IL
09.2025 - Current
- Manage incoming and outgoing calls through FIVE9, confirmed appointments, and schedule patient visits to enhance patient flow.
- Check patients in and out promptly in Epic.
- Schedule radiation appointments according to physician orders and referrals.
- Verify patient information and insurance, update documents, scan records, and shred confidential documents.
- Process patient payments at the front desk to ensure accurate financial transactions. and issue receipts.
- Support multiple locations including Glenwood, Madison, Lockport, and Plainfield across various specialties, facilitating coordinated patient care.
RSA
StoryPoint of Bolingbrook
Bolingbrook, Illinois
02.2024 - 09.2025
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored vital signs and reported any changes to the supervisor.
- Provided assistance with daily living activities, such as bathing, dressing, and hygiene.
- Helped residents move safely between rooms, chairs, beds, and activity areas.
- Supported meal service and assisted residents with dining needs and hydration.
- Ensured that all safety protocols were followed at all times within the facility.
- Attended staff meetings and training sessions to maintain compliance with facility policies.
Caregiver
Home Care Inc
Oak Brook, Illinois
01.2024 - 02.2024
- Supported clients with bathing, dressing, and personal care to enhance their daily comfort and well-being.
- Prepared meals and snacks following client preferences and Home Care Inc care plans.
- Ensured clean living environments through light housekeeping and laundry to maintain hygiene and comfort for clients.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Traveled with clients to grocery stores, doctor appointments, and errands to promote independence.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Administrative Assistant
Tru Vue
McCook, IL
10.2023 - 01.2024
- Coordinated annual internal meetings, preparing PowerPoint presentations and facilitating Webex sessions.
- Arranged travel, car rentals, and hotel accommodations through SAP Concur for streamlined logistics.
- Processed purchase orders and expenses through Coupa.
- Met weekly with president to review calendar appointments and upcoming projects.
- Answered and routed calls to ensure efficient operations support.
- Prepared holiday cards and mailings for 1,100 museum customers and reps.
- Placed small acrylic sheet orders for the president.
Project Coordinator/Customer Service Representative
Aqua Pure Enterprises, Inc.
Romeoville, Illinois
11.2021 - 09.2023
- Secured locations and contracts to host CPO classes for 12 to 35 attendees across various park districts.
- Ordered materials and access codes from PHTA for CPO class attendees.
- Negotiated pricing and terms with vendors for inventory supplies, addressing annual cost increases for pool inventory and chemicals.
- Entered any new inventory and calculated costs and list pricing for the company.
- Updated yearly customer assigned pricing in Sage 100 and Sage CRM, ensuring accurate pricing records.
Exec. Asst. to Sales Manager/Customer Service Rep
Aqua Pure Enterprises, Inc.
Romeoville, Illinois
01.2018 - 10.2021
- Calculated quarterly commissions for 6 sales reps and generated monthly performance reports for sales manager.
- Prepared Price Quotes, Commercial Proposals and Distributor/Builder Quotes per customer request.
- Prepared and provided all required documents and inventory pricing to submit for Commercial Bids.
- Updated assigned pricing annually for CPS, CPD, YMCAs, and various suburban park districts and schools, ensuring competitive rates.
- Assisted with preparation of the company catalogue, website updates and inventory pricing.
- Prepared registration forms for yearly CPO courses, managing enrollment for 12 to 35 attendees.
Education
GED -
Oakton Community College
Chicago, IL01-1991
Skills
- Epic scheduling
- Referral coordination
- Payment processing
- HIPAA compliance
- Front desk operations
- Data Entry
- Organizational management
- Bilingual communication
- Certified Notary
Languages
Spanish
Professional
Timeline
Lead Medical Receptionist
Duly Health and Care
09.2025 - Current
RSA
StoryPoint of Bolingbrook
02.2024 - 09.2025
Caregiver
Home Care Inc
01.2024 - 02.2024
Administrative Assistant
Tru Vue
10.2023 - 01.2024
Project Coordinator/Customer Service Representative
Aqua Pure Enterprises, Inc.
11.2021 - 09.2023
Exec. Asst. to Sales Manager/Customer Service Rep
Aqua Pure Enterprises, Inc.
01.2018 - 10.2021
GED -
Oakton Community College