Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Reyes

Homestead

Summary

To obtain long-term employment with growth potential with a company where I can contribute my hardworking ability and my positive attitude.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

29
29
years of professional experience

Work History

Ticket Agent/Customer Service

American Airlines
01.2001
  • Checked baggage and directed passengers to designated concourse
  • Made public address announcements of arrivals and departures
  • Demonstrated consistent record of manifest
  • Maintained high standards of excellence
  • Responsible for receiving airplanes with the jet bridge
  • Maintained close personal contact with each and every customer
  • Responsible for verification of citizenship
  • Answered inquiries regarding airplane
  • Ensured that cabins, seats, and spaces were available

Administrative Assistant/Medical Billing Coordinator

CNFalcon Inc.
01.2022 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Safeguarded sensitive patient data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.
  • Developed a comprehensive understanding of medical terminology and coding systems to accurately translate services provided into billable charges on patient accounts.
  • Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
  • Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
  • Leveraged strong organizational skills to maintain comprehensive patient accounts, enabling quick access to relevant information during billing inquiries.
  • Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.

Administrative Manager

Summerville Advantage Academy
01.2007 - 01.2020
  • Financial management
  • Payment strategies
  • Invoicing and disbursement
  • Control and oversight
  • Risk assessment and analysis
  • Revenue and expense tracking
  • Critical and analytical thinking
  • Budgeting
  • Registrar
  • Database Administration
  • Admissions
  • Document Preparation
  • Admissions for 550 students
  • FTE Preparation
  • DOE Reports/Surveys
  • Administrative Assistant
  • Appointment setting
  • Communication
  • Problem-solving
  • Attention to detail
  • Customer service
  • Phone etiquette
  • Research skills
  • Calendar management
  • Payroll for 75 employees
  • Processing employees health benefits
  • Stacked developmental training
  • Office Management
  • Inventory control

Community Involvement Specialist

Campbell Drive Middle
01.2006 - 01.2007
  • Parental involvement, ISIS, truancy, attendance, clerical, data processing, etc

Office Manager

Biscayne Insurance Group Blue Cross Blue Shield of Florida
01.2002 - 01.2006
  • Computer quoting, file organization, application processing, agent coordination

Central Registrar

Children Memorial Hospital
01.2001 - 01.2002
  • Responsible for registering appointments for all of the xray department
  • Maintained/reconciled census report for patients being seen on a daily basis
  • Verified insurance eligibility through NDAS, obtained referral information
  • Excellent track record of all out patient visits and procedures
  • Responded to written and incoming telephone requests
  • Helped in preparation of all outpatient visits

E.R. Coordinator/Registrar

St Anthony Hospital
01.1996 - 01.2002
  • Expedited communication between upper level management and general personnel
  • Responsible for registering outpatient visits
  • Performed variety of clerical duties and other duties pertinent to the establishment
  • Trained and managed all new hires for the duration of their probationary period putting an emphasis on achieving improvement and productivity
  • Compiled, verified, typed and filed medical records
  • Prepared folders and maintained records of newly admitted patients
  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas
  • Compiled statistical data, such as admissions, discharges, deaths, births, and types of treatment given
  • Operated computer to enter and retrieve data and typed correspondence and reports
  • Posted results of laboratory tests to records
  • Created and implemented new procedures geared towards time management and improve customer satisfaction
  • Purchased and maintained all medical supplies for the emergency room and all office supplies
  • Instructed and trained 1.00+ employees on new software implementation
  • Maintained telecommunication contact with units comprising emergency service network
  • Prepared reports for review by officials of sponsoring agency
  • Assisted subordinates and supervisors in identifying and resolving emergency room concerns
  • All medical billing for Emergency Room patients

Education

Certified Nurse Assistant -

Harold Washing College
Chicago, III
01.1995

General Diploma -

Luis Munoz Rivera High School
01.1989

Skills

  • Microsoft proficient
  • Financial oversight
  • Problem resolution
  • Payment processing
  • Professionalism and courtesy
  • Bilingual (English/Spanish)
  • Analytical problem solver
  • Team player
  • Medical terminology
  • Excellent interpersonal skills
  • Data entry
  • Record management
  • Customer service
  • Database administration

Timeline

Administrative Assistant/Medical Billing Coordinator

CNFalcon Inc.
01.2022 - 03.2025

Administrative Manager

Summerville Advantage Academy
01.2007 - 01.2020

Community Involvement Specialist

Campbell Drive Middle
01.2006 - 01.2007

Office Manager

Biscayne Insurance Group Blue Cross Blue Shield of Florida
01.2002 - 01.2006

Ticket Agent/Customer Service

American Airlines
01.2001

Central Registrar

Children Memorial Hospital
01.2001 - 01.2002

E.R. Coordinator/Registrar

St Anthony Hospital
01.1996 - 01.2002

Certified Nurse Assistant -

Harold Washing College

General Diploma -

Luis Munoz Rivera High School

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Jeanette Reyes