Jeanette Sheffield
Valley Mills,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Coral West Western Wear. Adept in problem-solving and exceptional customer service, I've successfully mentored staff and improved service quality. My ability to multitask and foster teamwork has consistently driven positive outcomes.
Overview
16
16
years of professional experience
Work History
Sales Associate
Dollar General Store
02.2016 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Once 'n Again
07.2011 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Manager's Assistant, Manager
Coral West Western Wear
09.2003 - 03.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Classroom Teacher
Kola Care
09.2000 - 05.2001
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Education
GED -
East Central High School
Tulsa, OKNo Degree - Pre-Requisites
Tulsa Community College
Tulsa, OKNail Tech - Nail Technician
Broken Arrow Beauty College, Inc
Broken Arrow, OK05.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Additional Information
From 2014 -current, I have been managing our ranch caring for Horses and bucking bulls. Making sure cows and calves are cared for properly. Taking bulls in to the vet for hoof and horn trims, loading them in to the trailer and taking them to bull ridings. Managing their registration paper work making sure bloodwork is done for them to be registered after birth.
Timeline
Sales Associate
Dollar General Store
02.2016 - 04.2016
Sales Associate
Once 'n Again
07.2011 - 09.2011
Manager's Assistant, Manager
Coral West Western Wear
09.2003 - 03.2006
Classroom Teacher
Kola Care
09.2000 - 05.2001
GED -
East Central High School
No Degree - Pre-Requisites
Tulsa Community College
Nail Tech - Nail Technician
Broken Arrow Beauty College, Inc