JEANETTE WUISMAN
Sanger,TX
Summary
Professional and reliable Customer Service and Client Support Representative. Extensive knowledge of wide-ranging service protocols for specific event types. Poised and patient, ability to multi task, work closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.
Overview
23
23
years of professional experience
Work History
Customer Service and Support
Charles Schwab
09.2021 - 03.2024
- Assist clients with information regarding their accounts, provide assistance with various move money transactions
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Tac Air
08.2019 - 06.2021
- Coordinate with various departments to ensure proper fuel, aircraft maintenance, arrival and departure logistics and hangar space for aircraft
- Prepare invoices, process cash and credit card transactions and update POS System daily to generate reports
- Manage logistics for hotel, meals, and transportation arrangements for flight crews
- Provide first-class concierge services to passengers, pilots and based clients
Customer Service/Sales Representative
DHW Architectural Salvage
03.2018 - 08.2019
- Curate front showroom with vintage and antique items
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Manage cash drawer, transaction logs and generate nightly reports
- Oversee social media and email accounts including organizing and responding to customer inquiries
Customer Service Representative
McKinney Air Center
02.2017 - 08.2017
- Coordinate with various departments to ensure proper fuel, aircraft maintenance, arrival and departure logistics and hangar space for aircraft
- Prepare invoices, process cash and credit card transactions and update POS System daily to generate reports
- Manage logistics for hotel, meals, and transportation arrangements for flight crews
- Provide first-class concierge services to passengers, pilots and based clients
AOC Communications Specialist
DFW International Airport - DFW
03.2013 - 02.2017
- Operate telecommunications equipment to receive, process and disseminate all 311 and general information calls coming into the Airport Operations Center
- Working technical knowledge and ability to use Airport Software Systems including, Infor EAM and Microsoft Office Suite systems and multiple applications to create service work orders, maintain daily activity, emergency event logs and special reports
- Working knowledge of medium and large hub airport
- Receive deicing requests from airlines and co-ordinate with appropriate airport and airline personnel, maintain deicing logs
- Ability to react calmly, quickly, and logically during aircraft emergency landings and high stress situations
Customer Service Representative
Landmark Aviation
08.2001 - 02.2009
- Coordinate with various departments to ensure proper fuel, aircraft maintenance, arrival and departure logistics and hangar space for aircraft
- Prepare invoices, process cash and credit card transactions and update POS System daily to generate reports
- Manage logistics for hotel, meals, and transportation arrangements for flight crews
- Provide first-class concierge services to passengers, pilots and based clients
- Assist with customs arrivals and paperwork
- Member of Dallas Mavericks Basketball B757 Team, assisting the Dallas Mavericks Basketball Team and entourage with every DAL home base departure and arrival during basketball season in regards to security, loading team luggage, parking players cars, catering, stocking and cleaning their B757 and B767 aircraft.
Education
Richland College
Dallas, TXReal Estate Agent Sales License -
Champions School of Real Estate
Plano, TXSkills
- Microsoft Office, Word, Excel, PowerPoint, Total FBO, FBO Manager Software, Infor EAMS, QuickBooks, Multiple phone lines, 2 way radios, Arinc, Service Desktop, WFM, Client Central
Timeline
Customer Service and Support
Charles Schwab
09.2021 - 03.2024
Customer Service Representative
Tac Air
08.2019 - 06.2021
Customer Service/Sales Representative
DHW Architectural Salvage
03.2018 - 08.2019
Customer Service Representative
McKinney Air Center
02.2017 - 08.2017
AOC Communications Specialist
DFW International Airport - DFW
03.2013 - 02.2017
Customer Service Representative
Landmark Aviation
08.2001 - 02.2009
Richland College
Real Estate Agent Sales License -
Champions School of Real Estate