Je'Anica Martin
Cookeville,TN
Summary
With experience in providing compassionate and attentive care to individuals in need, I utilize strong interpersonal skills and empathy to connect with clients and support their daily living activities. My expertise in managing medication schedules and coordinating with healthcare providers ensures comprehensive care plans. As a healthcare professional, I bring compassion and efficiency to caregiving roles. With an extensive background in personal care and emotional support, I prioritize client comfort and safety. Known for collaborating effectively with healthcare teams and adapting to meet client needs, I am skilled in managing diverse care plans and building trust with clients and their families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
New Hope in Home Care
08.2023 - Current
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Medical Technician
MSHN Enterprises LLC
07.2020 - 08.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
DSP Driver
Delivery 4 U
10.2021 - 04.2022
- Sort and deliver packages to customers via mobile transportation
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
House Manager
MSHN Enterprises LLC
07.2020 - 08.2021
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Created processes for maintaining security protocols within the house premises.
- Monitored service provider performance to ensure quality of services delivered.
- Organized and maintained household inventory records, including supplies and equipment.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Developed systems for efficient management of daily operations in the house.
Cashier
Mcdonalds
08.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Lead Teacher
KNIGHT ARNOLD CHILDRENS ACADEMY
01.2019 - 06.2019
- One year olds
- Provide safe and sanitary environment
- Motivate and assist in developing verbal/physical motor skills
- Documents and chart any activities throughout the day
Lead teacher
ALPHA VISIONS LEARNING ACADEMY
12.2017 - 01.2019
- Infants/two year olds
- Provide safe and sanitary environment
- Motivate and assist in developing verbal/physical motor skills
- Documents and chart any activities throughout the day
Customer service representative
DOMINOS PIZZA
10.2016 - 04.2017
- Answer/conduct inbound/outbound calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Court Monitor
SKYZONE MEMPHIS
09.2014 - 09.2015
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Monitored treatment of victims with focus on safety.
- Contributed to a positive court environment by addressing concerns of courtroom participants and maintaining a calm, respectful atmosphere during proceedings.
- Fielded public issues and complaints.
Education
Some College (No Degree) - Nursing
Southwest Tennessee Community College
Memphis, TN05-2028
High School Diploma -
SHEFFIELD HIGH SCHOOL
Memphis, TN05-2013
Skills
- Customer Service
- Microsoft Office
- Data Entry
- Computer Skills
- Organizational Skills
- Book keeping
- Customer support
- Hospitality
- Caregiving
- Case management experience
- Dependable and Responsible
- First aid and safety
Certification
- CPR
- First Aid Certification
- Driver's License
- Certified Medication Technician
- Class D
- Child Development Associate Certification
- Teaching Certification
Assessments
- Early childhood development, Proficient, 04/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Patient-focused care, Proficient, 08/01/23, Responding to patient concerns with sensitivity
- Caregiver fit, Proficient, 10/01/21, Measures the traits that are important for successful caregivers
- Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 07/01/23, Managing physician schedules and maintaining accurate patient records
- Home health aide skills, Proficient, 09/01/21, Providing care to patients in a home setting
- Building relationships for childcare providers, Proficient, 12/01/22, Building positive and productive relationships with families of children ages 0-3
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
- Cleaner fit, Proficient, 12/01/22, Measures the traits that are important for successful cleaners
- Work motivation, Proficient, 06/01/23, Level of motivation and discipline applied toward work
Languages
English
Native or Bilingual
Timeline
Caregiver
New Hope in Home Care
08.2023 - Current
DSP Driver
Delivery 4 U
10.2021 - 04.2022
Medical Technician
MSHN Enterprises LLC
07.2020 - 08.2023
House Manager
MSHN Enterprises LLC
07.2020 - 08.2021
Cashier
Mcdonalds
08.2019 - 07.2020
Lead Teacher
KNIGHT ARNOLD CHILDRENS ACADEMY
01.2019 - 06.2019
Lead teacher
ALPHA VISIONS LEARNING ACADEMY
12.2017 - 01.2019
Customer service representative
DOMINOS PIZZA
10.2016 - 04.2017
Court Monitor
SKYZONE MEMPHIS
09.2014 - 09.2015
- CPR
- First Aid Certification
- Driver's License
- Certified Medication Technician
- Class D
- Child Development Associate Certification
- Teaching Certification
Some College (No Degree) - Nursing
Southwest Tennessee Community College
High School Diploma -
SHEFFIELD HIGH SCHOOL
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