Jeanie Fagg
Oneonta,AL
Summary
Dynamic manager with a proven track record at Hope House Thrift Store, excelling in leadership and strategic decision-making. Enhanced customer satisfaction and team productivity through agile methodologies and rigorous quality control. Skilled in client support and advanced problem-solving, fostering a culture of mentorship and career advancement among team members.
Overview
3
3
years of professional experience
Work History
Manager
Hope House Thrift Store
Blountsville, AL
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
1st Assistant Department Manager
Cato Fashion
Oneonta, AL
09.2022 - 01.2024
- Collaborated with other departments to achieve company-wide goals and improve overall performance.
- Maintained accurate financial records by diligently tracking expenses, revenues, and budgets for the department.
- Provided exceptional support to Department Manager as needed on critical decision-making tasks, project management activities, or handling escalated issues from customers or employees alike.
- Developed strong relationships with vendors to secure favorable pricing and delivery terms for merchandise orders.
Education
GED - G.e.d
Bevill State Community College
Sumiton, AL1992
Skills
- Client support
- Leadership
- Time management
- Strategic decision-making
- Advanced problem-solving
Timeline
Manager
Hope House Thrift Store
01.2024 - Current
1st Assistant Department Manager
Cato Fashion
09.2022 - 01.2024
GED - G.e.d
Bevill State Community College