Jeanie Houston
Fayetteville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Flat Creek Country Club
05.2023 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Carried out complete opening, closing and shift change duties
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built customer loyalty and retention by delivering an excellent experience.
Server
Hooters
03.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate Manager
CVS Pharmacy
09.2021 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Associate
Burlington Coat Factoy
06.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
Lead Dietary Aide
Heartis Seniors Living
07.2019 - 01.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Developed and maintained accurate nutrition records and databases.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Criminal Justice
Georgia State University
Atlanta, GAHigh School Diploma -
Whitewater High School
Fayetteville, GA05.2019
Skills
- Dining Customer Service
- Stocking and Replenishing
- Price Memorization
- Cash Register Operation
- Product and Service Sales
- Guest Relations
- Flexible Hours
- Merchandising and Display
- POS System Operations
Timeline
Server
Flat Creek Country Club
05.2023 - Current
Sales Associate Manager
CVS Pharmacy
09.2021 - 02.2022
Retail Sales Associate
Burlington Coat Factoy
06.2021 - 09.2021
Server
Hooters
03.2021 - 05.2022
Lead Dietary Aide
Heartis Seniors Living
07.2019 - 01.2020
Criminal Justice
Georgia State University
High School Diploma -
Whitewater High School
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