Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanie Houston

Fayetteville,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Flat Creek Country Club
05.2023 - Current
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Carried out complete opening, closing and shift change duties
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built customer loyalty and retention by delivering an excellent experience.

Server

Hooters
03.2021 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Associate Manager

CVS Pharmacy
09.2021 - 02.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Burlington Coat Factoy
06.2021 - 09.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized upselling techniques to promote additional products and increase sales.

Lead Dietary Aide

Heartis Seniors Living
07.2019 - 01.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Developed and maintained accurate nutrition records and databases.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Criminal Justice

Georgia State University
Atlanta, GA

High School Diploma -

Whitewater High School
Fayetteville, GA
05.2019

Skills

  • Dining Customer Service
  • Stocking and Replenishing
  • Price Memorization
  • Cash Register Operation
  • Product and Service Sales
  • Guest Relations
  • Flexible Hours
  • Merchandising and Display
  • POS System Operations

Timeline

Server

Flat Creek Country Club
05.2023 - Current

Sales Associate Manager

CVS Pharmacy
09.2021 - 02.2022

Retail Sales Associate

Burlington Coat Factoy
06.2021 - 09.2021

Server

Hooters
03.2021 - 05.2022

Lead Dietary Aide

Heartis Seniors Living
07.2019 - 01.2020

Criminal Justice

Georgia State University

High School Diploma -

Whitewater High School
Jeanie Houston