JEANINE AQUINO
2 Fells Lane Flanders,NJ
Overview
3
3
years of professional experience
Work History
Sales Associate
Jane Do
Morristown, NJ
08.2025 - Current
- Serves as a primary point of contact for clients, delivering warm, professional support via in-person, phone, and live-chat interactions to ensure a positive experience
- Facilitates onboarding of new clients and processes client documentation including waivers, contracts, service adjustments, and billing information
- Supports revenue and growth initiatives by educating clients on services and promotions
- Manages point-of-sale software system and scheduling systems with accuracy and efficiency
Floor Staff – Section Leader
Esmé Bar & Kitchen
Coffs Harbour, Australia
05.2024 - 10.2024
- Provided friendly and efficient food and beverage table service
- Managed 10-12 tables within a section while ensuring every guest received personalized attention
- Maintained comprehensive knowledge of food and drinks menu as well as specials
- Provided informed recommendations and answers to questions about the menu
- Handled cash and EFTPOS payments at front of house desk
- Coached and trained new hires on procedures, service excellence, and upselling techniques
Floor Supervisor
Esmé Bar & Kitchen
Coffs Harbour, Australia
05.2024 - 10.2024
- Managed team of 5-10 floor staff, ensuring high productivity and efficient service flow
- Addressed customer complaints and de-escalated issues as needed
- Effectively communicated with kitchen and front-of-house staff to ensure accurate order fulfilment
- Collaborated with managers to implement improvements to workflow and develop seamless service
Café All-Rounder
Coffs Harbour Golf Club
Coffs Harbour, Australia
05.2024 - 10.2024
- Prepared a wide range of café food and drink items with accuracy and attention to detail
- Worked efficiently in a fast-paced, high-volume environment, minimizing wait times
- Provided tailored service to recurring members by fostering a friendly relationship and remembering regulars’ orders
Server
Somerset Hills Country Club
Bernardsville, NJ
09.2022 - 12.2023
- Provided exceptional food and beverage table service to club members in an upscale dining environment
- Monitored guest satisfaction and responded promptly to member requests, questions, and complaints
- Maintained knowledge of regular members’ orders and routine special requests
- Proofread all menus in preparation for print for managers, ensuring spelling, grammatical, and formatting accuracy
- Trained new staff on service procedures, point-of-sale systems, and fine dining etiquette
Education
Bachelor of Science - Psychology
Villanova University
Villanova, PA12.2022
Skills
- Phone, email, and live chat support
- Client onboarding
- Document processing
- Point-of-sale management
- Empathy-driven customer service
- Interpersonal skills
- Active listening and communication skills
- Strong attention to detail
- Multitasking and prioritization
- Adaptability and problem solving
Affiliations
Villanova Special Olympics Committee Member
Villanova Special Olympics | Villanova, PA | Sept 2018–November 2021
Soccer Committee Assistant
- Directed all logistics of 5v5 soccer competition for 96 athletes with intellectual disabilities competing in Villanova’s Fall Festival
- Trained and supervised a team of 5 to oversee gameplay and ensure seamless overall operation
- Personally recognized athletes with creative details to make them feel celebrated and seen
- Troubleshot operational issues and resolved interpersonal conflicts between coaches
Local Program Host Co-Chair
- Introduced 121 first-year students to Special Olympics’ mission of inclusion via workshops and presentations
- Facilitated bonds between students and athletes by immersing them into athlete practices and unified events
- Inspired students to commit to the pursuit of inclusion leading by example
Villanova Orientation Counselor
Villanova New Student Orientation | Villanova, PA | August 2020–August 2021
- Mentored 50+ incoming first-year students, helping them navigate academic and social life
- Educated new students and families on campus resources, academic requirements, and cultural adaptation
- Served as the first point of contact for new students and parents, answering questions and resolving concerns
- Offered individualized support to new students navigating unique challenges
Timeline
Sales Associate
Jane Do
08.2025 - Current
Floor Staff – Section Leader
Esmé Bar & Kitchen
05.2024 - 10.2024
Floor Supervisor
Esmé Bar & Kitchen
05.2024 - 10.2024
Café All-Rounder
Coffs Harbour Golf Club
05.2024 - 10.2024
Server
Somerset Hills Country Club
09.2022 - 12.2023
Bachelor of Science - Psychology
Villanova University