Diploma - General Studies
Walbrook Senior High
Baltimore, MD07-1987
Jeanine Kelly
Baltimore,MD
Summary
Dynamic professional with a track record of success at NORC at the University of Chicago, focusing on customer service and compliance. Demonstrated expertise in time management, consistently achieving high customer satisfaction rates. Strong communication and problem-solving abilities drive performance in fast-paced environments. Committed to ethical standards and maintaining customer trust.
Education
Some College (No Degree) - Medical Billing
DeVry University-New Jersey
New JerseyAdjuster License All Lines - Insurance Property
Insurance Adjuster Now
Grand Prairie, TX11-2024
Certified - Insurance Adjuster Desk Claims
100kadjuster
Remote04-2025
Overview
36
36
years of professional experience
1
1
Certificate
Skills
- Complaint resolution and problem solving
- Scheduling and report preparation
- Customer engagement and relations
- Verbal and written communication
- Professional demeanor
- Typing proficiency
- Empathy and patience
- Active listening
- Team collaboration
- Critical thinking and analysis
- Microsoft Excel expertise
- Data entry accuracy
- Call logging and email correspondence
Work History
Medical Courier/ Courier
Self-employees
New Baltimore, MD
01.2015 - Current
- Conducted thorough needs assessments through probing questions and entered data into electronic systems.
- De-escalated customer concerns by maintaining a calm and friendly demeanor.
- Communicated with dispatch and management to report transport progress and issues.
- Picked up medical specimens from local care providers for timely delivery to the laboratory.
Field/Phone Interviewer
NORC at the University of Chicago
Bethesda, MD
01.2023 - 03.2024
- Executed targeted questioning during home visits and calls to assess qualifications.
- Reviewed interview data for completeness, ensuring accuracy and data integrity.
- Interpreted survey questions to clarify meanings and elevate response quality.
- Collected participant data through outbound calls for detailed analysis.
- Compiled results using specified forms and computer systems for precise reporting.
- Documented call attempts and interactions to track participant engagement accurately.
Customer Service Representative
CMD Outsourcing Solutions Temp position
Hunt Valley, MD
08.2022 - 09.2022
- Efficiently directed inbound election board inquiries to appropriate departments.
- Provided professional support for customer concerns while maintaining composure.
- Guided students through FAFSA inquiries, resolving account balance issues effectively.
- Explained billing procedures during payment processing and arranged flexible options.
- Delivered prompt customer service across calls, chats, and emails.
- Facilitated customer service by answering inbound calls, chats, and emails.
COVID-19 Contact Tracer
NORC at the University of Chicago
Chicago, IL
01.2020 - 06.2022
- Contacted individuals testing positive for COVID-19 and those exposed to positive cases.
- Provided isolation and quarantine guidelines per CDC recommendations.
- Educated clients on available options to facilitate informed decision-making.
- Assisted customers with inquiries to ensure clarity and understanding.
- Collaborated with team members to achieve objectives and meet deadlines.
- Advised on policy development and supported implementation of community programs.
Mobility Driver
First Transit
Baltimore, MD
12.2011 - 03.2020
- Facilitated transportation for customers to and from appointments.
- Performed pre- and post-inspections of vehicles at the start and end of each shift.
- Collected payments from customers following transport services.
- Trained newly hired talent to fill key positions and enhance productivity.
- Reported mechanical issues encountered with vehicles to dispatch promptly.
- Maintained accurate logs of all trips undertaken.
- Clarified goals and expectations to trainees during training sessions.
Insurance Guide
ASSURANCE
Baltimore, MD
10.2019 - 11.2019
- Interacted with customers to assess insurance needs and connect with appropriate agents.
- Addressed customer inquiries and promptly resolved issues to uphold satisfaction levels.
Software Tester
Sensor Concepts Incorporated
Baltimore, MD
06.2018 - 12.2018
- Conducted tests on a program for the detection of radioactive material in shipping containers.
- Evaluated software for usability, functionality, and design issues.
- Assessed functionality, performance, and compliance against design specifications to uphold development standards.
Housekeeper
Chimes of Baltimore
Baltimore, MD
03.2010 - 11.2012
- To clean up after sporting events.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Mobility Driver
MV Mobility
Baltimore, MD
11.2009 - 01.2012
- Transported customers to and from appointments, ensuring timely arrivals.
- Collected and submitted payments from customers after each trip.
- Responded quickly to customer inquiries, needs and problems.
Office Manager/Administrative Assistant
J. Kelly Moving & Storage
Baltimore, MD
01.1990 - 12.2010
- Provided accurate cost estimates for residential relocations to prospective clients.
- Ensured timely dispatch of storage invoices for prompt customer payment.
- Compiled a comprehensive inventory of household items for relocation..
- Handled confidential matters with discretion and sound judgment.
- Trained and mentored administrative staff on company policies and best practices.
- Maintained an organized office environment to enhance overall efficiency.
- Monitored client payments, initiating contact regarding past due balances.
Certification
- Driver's License
- Claims Adjuster All Lines, TX Home State 11/20/2024 LICENSE NUMBER: 3419393 NPN: 7057735
- Xactimate
- Claims Desk Adjuster training intermediate and advance
Languages
English
Native/ Bilingual