JEANINE NEAL
New York,NY
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly with years of experience carrying out clerical and customer service tasks. Detailed and precise when entering personal data. Skilled at supporting customers with simple and complex needs with professionalism. Personable and energetic employee committed to delivering excellence in all facets of customer service and administrative support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Meticulous Medical Records Clerk with 3-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
18
18
years of professional experience
Work History
Medical Records Clerk
Law Offices Of Joseph A. Romano
11.2019 - 02.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Input data into computer programs and filing systems.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Managed over 30 clients per day.
Line Cook
Earl Of Sandwich
05.2016 - 11.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared identical dishes numerous times daily with consistent care, attention to detail
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Distributed food to team members with efficiency in high-volume environment
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross contamination
- Communicated closely with the catering coordinator to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Received food orders from cashiers and cooked items quickly to complete the entire order together and serve hot
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Wrapped up and stored unused food in appropriate containers and placed in the refrigerator to avoid spoilage.
Front Desk Receptionist
Starret City Dental Group Associates
12.2013 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Managed over 50 calls per day.
Barista, Starbucks Brand Solution
05.2005 - 06.2008
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Created original artwork for a special board display daily
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every fifteen minutes
- Elevated customer loyalty by using strong to resolve customer problems
- Constantly expanded personal knowledge of coffee styles and varieties
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Education
GED -
Brooklyn Educational Opportunity
06.2012
Skills
- Multi-Line Telephone
- Systems Documentation and
- Reporting Telephone skills
- Organization skills
- Receptionist, 12/2018 to 10/2020
- Time management
- Scheduling
- Work Well Independently
- Data Entry
- Informational Releases
- Clerical Support
- Medical Records and Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Records Clerk
Law Offices Of Joseph A. Romano
11.2019 - 02.2023
Line Cook
Earl Of Sandwich
05.2016 - 11.2018
Front Desk Receptionist
Starret City Dental Group Associates
12.2013 - 05.2016
Barista, Starbucks Brand Solution
05.2005 - 06.2008
GED -
Brooklyn Educational Opportunity
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