Dedicated manager with a proven track record in staff supervision and performance monitoring. Expertise in training coordination and conflict resolution, driving operational efficiency to enhance customer satisfaction and team effectiveness.
Overview
14
14
years of professional experience
Work History
Manager
Stop and go
Toledo
02.2025 - Current
Supervised staff to ensure exceptional customer service delivery.
Monitored staff performance and provided feedback to enhance effectiveness.
Enforced customer service standards and resolved customer problems to uphold quality service.
Managed daily operations to ensure efficient store functionality.
Trained new employees on company policies and procedures.
Coordinated inventory management to ensure accurate stock levels.
Monitored store cleanliness and organization standards regularly.
Engaged with customers to address inquiries and resolve issues effectively.
Union Supervisor
Libbey Glass
Toledo
01.2024 - 02.2025
Supervised daily operations to optimize workflow and uphold safety standards.
Coordinated production schedules to meet departmental goals and deadlines.
Monitored quality control processes to maintain high product standards.
Trained new team members on equipment usage and operational procedures to enhance team effectiveness.
Resolved employee concerns to foster a supportive workplace environment.
Assistant Manager
McDonald's
Perrysburg
05.2019 - 06.2020
Supervised daily operations to ensure efficient service delivery.
Managed customer service inquiries and complaints, enhancing customer satisfaction and loyalty.
Guided and supported junior staff on daily tasks and projects, fostering a collaborative team environment.
Resolved conflicts between team members, promoting a positive and productive workplace culture.
Home Health Aide
self employed
Genoa
05.2012 - 11.2017
Monitored client health by checking vital signs and promptly reporting changes to ensure timely interventions.
Managed medication schedules to ensure proper administration and compliance.
Collaborated with healthcare professionals to effectively address client needs and optimize care.
Supported clients in daily living activities and personal care to enhance quality of life.
Documented care provided and communicated updates to family members.