Jean Michel Ostine
90 Galego Ct Pawtucket ,RI
Summary
Dynamic customer service professional with extensive experience at Whole Foods Market Inc., excelling in client support and problem-solving. Proven track record of enhancing customer satisfaction and loyalty through effective communication and training. Skilled in efficient data input and maintaining high standards of service delivery, contributing to a positive team environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Whole Foods Market Inc
06.2014 - Current
- Resolved customer inquiries and complaints with a focus on satisfaction and retention
- Assisted in training new team members on customer service protocols and product knowledge
- Maintained accurate records of customer interactions using CRM software
- Collaborated with management to enhance service delivery processes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Bakery Production Worker
Whole Foods Market Inc
05.2014 - Current
- Operated industrial mixers and ovens to produce high-quality baked goods efficiently.
- Maintained cleanliness and organization of production area to ensure compliance with health standards.
- Assisted in inventory management, tracking ingredient levels for timely replenishment.
- Collaborated with team members to optimize workflow and improve production timelines.
- Trained new staff on equipment operation, safety protocols, and baking techniques.
- Monitored product quality during baking processes, ensuring consistency in taste and appearance.
- Implemented process improvements that enhanced overall productivity and reduced waste.
- Led daily team meetings to discuss production goals and address operational challenges effectively.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
- Shut down equipment at end of shift for line going down.
- Turned on equipment to run facility at beginning of shift.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
Education
Culinary Arts Training And Internship At Metacomet -
Genesis Center
Providence, RI08-2011
Culinary Certificate -
L'ecole Hoteliere (Hotel School)
Port-Au-Prince , Haiti09-2007
High School Diploma -
Lycee Fautin Soulouque
Port Au Prince Haiti 07-2004
Skills
- Client support
- Effective listening
- Problem-solving skills
- Efficient data input
- ServSafe certification
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
French
Full Professional
Haiti Creole
Native or Bilingual
Timeline
Customer Service Representative
Whole Foods Market Inc
06.2014 - Current
Bakery Production Worker
Whole Foods Market Inc
05.2014 - Current
Culinary Arts Training And Internship At Metacomet -
Genesis Center
Culinary Certificate -
L'ecole Hoteliere (Hotel School)
High School Diploma -
Lycee Fautin Soulouque