JEANNE HOPKINS
GALT ,CALIFORNIA
Summary
Detail-oriented professional with a proven track record in client communication and conflict resolution. Expertise in streamlining processes to enhance workflow and efficiency.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Damouny and Associates
Stockton, California
02.2023 - Current
- Coordinated with clients, owner, and tax team to prepare and submit client's federal and state tax filings, facilitating timely compliance.
- Calculated and processed client's monthly sales tax payments to State of California, ensuring compliance and accuracy.
- Calculated client's Profit and Loss Report via numbers and information provided by client.
- Managed client communication to ensure clarity and alignment on specific objectives.
- Built relationships with customers by providing open, clear and dependable service.
- Collaborated with owner and co-workers to streamline project workflows, enhancing overall efficiency.
Office Assistant 11
San Joaquin Human Services
Stockton
10.2016 - 10.2023
- Coordinated scheduling of appointments for personnel, optimizing office time management.
- Executed various administrative tasks, facilitating smooth office operations and supporting team objectives.
- Managed incoming calls, directing inquiries to appropriate departments to ensure efficient communication.
- Organized and maintained office files and records for easy access.
- Presented General Assistance Orientation and assisted diverse client base with questions and completion of governmental forms.
- Verified work history and income to legitimize benefits.
Visitor Relations Officer
Dameron Hospital
Stockton
08.2001 - 04.2012
- Responded promptly to customer inquiries or complaints in a polite manner.
- Fostered positive relationships with staff and management, enhancing teamwork and collaboration.
- Monitored hospital cameras and dispatched personnel as Relief Dispatch, ensuring safety and prompt response to incidents.
- Observed patients and tracked guest visitation for safety.
- Secured and maintained confidentiality of sensitive information to protect privacy and trust.
POLICE RECORDS ASSISTANCE 11
Stockton Police Department ON
Stockton
04.1990 - 12.2009
- Worked with cross-functional teams: Police Officers, Administration, City Attorney and District Attorney's Office to achieve goals and meet deadlines.
- Transcribed crime reports accurately for law enforcement documentation.
- Testified in court to provide evidence.
- Identified customer needs promptly to enhance service delivery.
- Collaborated with diverse coworkers to resolve issues and achieve team objectives.
- Completed day-to-day duties accurately and efficiently.
- Facilitated onboarding by conducting training sessions for new employees.
Education
Some College (No Degree) - General Education
University of Alaska
Anchorage Skills
- Records management
- Client communication
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Reliable and punctual
Timeline
Administrative Assistant
Damouny and Associates
02.2023 - Current
Office Assistant 11
San Joaquin Human Services
10.2016 - 10.2023
Visitor Relations Officer
Dameron Hospital
08.2001 - 04.2012
POLICE RECORDS ASSISTANCE 11
Stockton Police Department ON
04.1990 - 12.2009
Some College (No Degree) - General Education
University of Alaska