JEANNEE SIMPSON
Human Resources Coordinator/CSR
Crandall,TX
Summary
Results-driven professional with over 20 years of experience in customer service, sales, and human resources support. Recognized for exceptional communication, leadership, and problem-solving abilities. Adept at building strong relationships, maintaining accuracy under pressure, and contributing to team success. Seeking an opportunity that leverages my extensive background while offering continued growth and development.
Experienced with employee relations and recruitment processes. Utilizes strategic approaches to enhance team collaboration and effectiveness. Track record of successfully managing conflict resolution and talent acquisition.
Diligent Human Resource Coordinator with solid foundation in human resources coordination. Proven ability to streamline onboarding processes and support employee relations effectively. Demonstrated expertise in conflict resolution and talent acquisition.
Overview
13
13
years of professional experience
Work History
Human Resources Coordinator
T Love Home Care Services
Fort Wayne, IN
12.2023 - Current
- Assisted human resources department in collecting employee data, maintaining personnel files, and updating records as needed.
- Assisted human resources in conducting background checks on prospective employees as part of the hiring process.
- Performed clerical tasks to support human resources team.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Supported human resources department in recruitment efforts, scheduled interviews, provided logistics support.
Sales/Customer Service Representative
American Airlines
Fort Worth, TX
08.2013 - 08.2023
- Resolved customer inquiries and concerns effectively, enhancing overall satisfaction.
- Utilized airline reservation systems to manage bookings and modifications accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of General Studies -
Indiana University Fort Wayne
05-2013
Certificate - Travel Services
Novus International Travel Academy
03-2002
Paralegal Studies - undefined
Ivy Tech State College
01-1997
Skills
- Excellent verbal and written communication skills and strong administrative coordination and scheduling abilities
- Microsoft office and docusign
- Human Resources Support
- Maintaining confidential employee records and supporting recruitment and compliance procedures
- Reference checking
- Excel spreadsheets
- Interview scheduling
Affiliations
It's About The Kids - Volunteer with events geared towards helping donate to kids
Harambee Festival - Volunteer with community events geared towards rebuilding the community
Charlton Methodist Hospital - Volunteered provided information to visitors
Timeline
Human Resources Coordinator
T Love Home Care Services
12.2023 - Current
Sales/Customer Service Representative
American Airlines
08.2013 - 08.2023
Certificate - Travel Services
Novus International Travel Academy
Paralegal Studies - undefined
Ivy Tech State College
Bachelor of General Studies -
Indiana University Fort Wayne