Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeannelle Munoz

Jeannelle Munoz

Pompano Beach

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 4 years.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

ORTHO
06.2024 - 04.2025
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.

Front Desk Receptionist

Amazon
09.2023 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.

Patient Access Representative

Conifer Health (palmetto General Hospital)
02.2021 - 10.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.

Education

GED -

Miami Dade College
MIAMI

Associate of Arts - Psychology

Miami Dade College
Miami, FL
03-2026

Skills

  • Letter preparation
  • Medical office administration
  • Billing support
  • Typing and filing
  • HIPAA compliance
  • Referral verification
  • Medical records management

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

ORTHO
06.2024 - 04.2025

Front Desk Receptionist

Amazon
09.2023 - 08.2024

Patient Access Representative

Conifer Health (palmetto General Hospital)
02.2021 - 10.2023

GED -

Miami Dade College

Associate of Arts - Psychology

Miami Dade College

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Jeannelle Munoz