Jeanne Margaret Velasquez
San Diego, CA
Summary
With a strong foundation in customer relations, I am confident in making customers satisfied and understanding customer preferences. Before transferring to San Diego State University, I completed two years at West Valley College with 7 degrees relating to Social Justice Studies, Women Studies, Economics, Liberal Arts, and Business Administration. As a Marketing major, I aim to increase my skillset in digital and social media marketing spaces. Currently looking for paid internships related to Marketing or Social Justice Studies.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Teaspoon
08.2023 - 08.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store closing procedures and balanced tills.
Barista
Starbucks
01.2023 - 06.2023
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Boba Barista
Happy Lemon
06.2021 - 12.2022
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Business Administration, Marketing
San Diego State University
San Diego, CA05.2026
Associate of Science - Economics
West Valley College
Saratoga, CA05.2024
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
West Valley College
Saratoga, CA05.2024
Associate of Arts - Liberal Arts: Cultural And Global Studies
West Valley College
Saratoga, CA05.2024
Associate of Arts - Women, Gender, And Queer Studies
West Valley College
Saratoga, CA05.2024
Associate of Arts - Social Justice Studies
West Valley College
Saratoga, CA05.2024
Skills
- Proficiency in Microsoft Word and Excel
- Customer Relations
- Organization and Time Management
- Written and Oral Communication
- Training and mentoring
- Inventory control and record keeping
Timeline
Shift Supervisor
Teaspoon
08.2023 - 08.2024
Barista
Starbucks
01.2023 - 06.2023
Boba Barista
Happy Lemon
06.2021 - 12.2022
Bachelor of Science - Business Administration, Marketing
San Diego State University
Associate of Science - Economics
West Valley College
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
West Valley College
Associate of Arts - Liberal Arts: Cultural And Global Studies
West Valley College
Associate of Arts - Women, Gender, And Queer Studies
West Valley College
Associate of Arts - Social Justice Studies
West Valley College
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