Jeannerys Gonzalez
Kissimmee,FL
Summary
Professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, with calm and approachable demeanor that fosters trust and cooperation among colleagues and customers. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Flight Attendant
JetBlue
Orlando, FL
05.2023 - Current
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Directed junior team members in proper duties and company regulations.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Responded to medical emergencies as needed during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Conducted pre-flight briefings to inform passengers of safety and service protocols.
Server/Customer Service
Walt Disney World
Bay Lake, Florida
10.2022 - 06.2024
- Serve breakfast and lunch while catering to, and anticipating guest needs
- Monitored dining room for cleanliness and proper set-up at all times.
- Advice customers on menu options by giving personalized suggestions, ensure quick service, accurately take and place orders
- Memorize sections, table numbers and seat numbers
- Assisted in training new servers on menu items and customer service standards.
- Operated POS terminals to input orders, split bills and calculate totals. Handled money transactions accurately while following company procedures for handling cash payments.
Server Assistant/Food Runner/Busser
Walt Disney World
Bay Lake, Florida
08.2021 - 10.2022
- Assisted servers by running food, pre bussing, bussing and cleaning tables to facilitate the flow of guests experience
- Memorized table numbers, seat numbers and sections to ensure food goes to the correct customers
- Maintained customer satisfaction by providing them with any and all requests
- Assisted in maintaining health and safety standards throughout the dining area and kitchen.
- Coordinated with kitchen staff to manage food preparation and service timelines effectively.
Server/Customer Service
Mama Romano's
Poinciana, Florida
11.2021 - 05.2022
- Greeted new and returning customers and developed relationships resulting in guests returning
- Memorized full menu items and daily specials in order to give customized recommendations to each guest
- Swiftly and successfully resolved conflicts to ensure guest satisfaction
- Assist with answering the phones and taking to-go orders when needed
Barista/Cashier/Customer Service
Joffrey's Coffee and Tea Company
Orlando, FL
01.2019 - 11.2019
- Engaged with hundreds of customers per hour and processed their orders with a hundred percent accuracy while creating a unique and memorable experience
- Memorized dozens of drink recipes and their modifications
- Cleaned and sanitized work station and machinery
- Trained new baristas on beverage preparation techniques and company service standards.
- Conducted inventory checks to maintain stock levels of coffee beans and supplies.
- Collaborated with team members to streamline order processing during peak hours.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2019
Skills
- Customer service
- Communication skills
- Bilingual
- Teamwork and collaboration
- Attention to detail
- Strong work ethic
- Leadership qualities
Accomplishments
- Delivered outstanding service to customers and ensured prompt resolution of issues, leading to an above-average performance rating
- Took on additional responsibilities when other employees were overwhelmed, which provided valuable on-the-job training in different roles
Languages
English
Spanish
Timeline
Flight Attendant
JetBlue
05.2023 - Current
Server/Customer Service
Walt Disney World
10.2022 - 06.2024
Server/Customer Service
Mama Romano's
11.2021 - 05.2022
Server Assistant/Food Runner/Busser
Walt Disney World
08.2021 - 10.2022
Barista/Cashier/Customer Service
Joffrey's Coffee and Tea Company
01.2019 - 11.2019
High School Diploma -
Osceola High School