Jeannette Chapa
Brownsville,TX
Summary
Manage a business over 8years. Exceptional with costumer service skills. Lead and motivate a team. Motivated attitude and a variety of powerful skills. I am a hardworking woman always willing to try new experiences. I am a fast learner, not afraid to new beginnings.
Overview
7
7
years of professional experience
Work History
Manager
El Remate
12.2020 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Hairstylist's Assistant
Beautify
11.2019 - 12.2020
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
Owner/Operator
El Remate Outlets
11.2016 - 10.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Cosmetology Education
Los Fresnos High School
Los Fresnos, TX03.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Sales Techniques
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Goal Setting
- Idea Development and Brainstorming
Languages
Spanish
Native or Bilingual
Timeline
Manager
El Remate
12.2020 - 04.2024
Hairstylist's Assistant
Beautify
11.2019 - 12.2020
Owner/Operator
El Remate Outlets
11.2016 - 10.2019
Cosmetology Education
Los Fresnos High School
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