JEANNETTE LOPEZ
El Paso,TX
Summary
Customer-focused professional with extensive experience in call centers, loan processing, and customer service. Skilled in troubleshooting, multitasking, and handling high call volumes with professionalism and efficiency. Strong communication skills with fluency in English and Spanish. Adept at providing top-tier customer support in fast-paced environments while ensuring accuracy and customer satisfaction.
Overview
21
21
years of professional experience
Work History
S3 Representative
Etelequote
09.2023 - Current
- Filter incoming calls to assess customer needs before connecting them with a licensed agent
- Manage high call volumes efficiently while maintaining excellent customer service
- Ensure seamless customer transitions and optimize call routing for better resolution times
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Indirect Loan Processor
Volt Management
06.2017 - 07.2017
- Assisted with processing indirect auto loans, ensuring all documentation was accurate and complete
- Verified loan applicant details and ensured compliance with company policies
- Contacted applicants by phone if any documentation was needed.
Rural Carrier Associate
United States Postal Service (USPS)
06.2017 - 07.2017
- Delivered mail and packages accurately and efficiently along assigned routes
- Maintained compliance with postal regulations and customer service standards
Direct Care Staff
Family Endeavors, Inc.
12.2016 - 01.2017
- Provided professional care for children, ensuring a safe and nurturing environment
- Implemented age-appropriate activities and redirected behavior in a respectful manner
- Maintained reliability and adherence to scheduling commitments
Remote Client Experience Associate
Full Creative
06.2015 - 12.2015
- Answered customer calls in a fast-paced environment using a cloud-based phone system
- Served as a receptionist, tech support, lead generator, and appointment scheduler for various clients worldwide
- Navigated multiple systems to gather information and provide efficient support
Smart Call Processor / Closer / Funder
GECU
02.2010 - 07.2013
- Processed and closed loan applications, ensuring compliance with policies and procedures
- Verified applicant documents, including pay stubs, tax returns, and bank statements
- Managed administrative duties, including phone communication, filing, and data entry
Call Center Representative
GECU
01.2008 - 02.2010
- Assisted credit union members with account inquiries, loan questions, and financial counseling
- Promoted credit union products and services while ensuring single-call resolution
- Maintained extensive knowledge of financial regulations and compliance
Teller
GECU
08.2004 - 01.2008
- Processed deposits, withdrawals, and loan payments with accuracy and professionalism
- Balanced cash drawers daily and ensured the security of financial assets
- Cross-sold financial products and provided exceptional customer service
Education
Bachelor’s - Business
Strayer University
El Paso, TX02.2025
High School Diploma -
Eastwood High School
El Paso, TX01.2003
Skills
- Customer Service
- Call Center Support
- Loan Processing
- Financial Services
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Excel
- Word
- Outlook
- Fast Typing
- Accurate Typing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
S3 Representative
Etelequote
09.2023 - Current
Indirect Loan Processor
Volt Management
06.2017 - 07.2017
Rural Carrier Associate
United States Postal Service (USPS)
06.2017 - 07.2017
Direct Care Staff
Family Endeavors, Inc.
12.2016 - 01.2017
Remote Client Experience Associate
Full Creative
06.2015 - 12.2015
Smart Call Processor / Closer / Funder
GECU
02.2010 - 07.2013
Call Center Representative
GECU
01.2008 - 02.2010
Teller
GECU
08.2004 - 01.2008
High School Diploma -
Eastwood High School
Bachelor’s - Business
Strayer University
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