Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeannette Lopez

Palm Coast

Summary

Dynamic Surgical Scheduler with extensive experience at AdventHealth, excelling in patient coordination and surgical scheduling. Proven ability to maintain HIPAA compliance while managing complex schedules and resolving conflicts. Strong communication skills and meticulous attention to detail ensure efficient operations and enhanced patient care. Committed to optimizing surgical workflows and improving patient experiences.

Overview

11
11
years of professional experience

Work History

Surgical Scheduler

AdventHealth
Palm Coast
02.2025 - Current
  • Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
  • Participated in weekly meetings with department heads to discuss upcoming surgeries or issues that may arise during them.
  • Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
  • Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
  • Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
  • Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
  • Managed incoming calls from physicians' offices requesting surgical services.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Patient Service Specialist

Florida Cancer Specialists
Ormond Beach
07.2017 - 11.2020
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Collected co-pays at time of visit according to office policy.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Greeted patients upon arrival and verified patient information.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Maintained strict confidentiality when dealing with sensitive information.

  • Coordinated support to facilitate general office operations.

Delicatessen Clerk

Publix
Palm Coast
09.2014 - 12.2016
  • Informed customers about product ingredients, nutritional information and special promotions.
  • Stocked shelves with items such as cold cuts, cheeses, salads and other deli products.
  • Greeted customers, provided assistance and answered questions.
  • Assisted in the preparation of sandwiches, wraps, salads and other deli foods for customers.
  • Ensured that all food safety regulations were followed when handling food products.
  • Adhered to proper sanitation guidelines while cleaning equipment or preparing food items.
  • Weighed out meats and cheeses for customers according to their specifications.
  • Inspected incoming shipments for quality control purposes prior to stocking shelves.
  • Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies.
  • Documented and entered special orders for event catering and party trays.

Education

High School Diploma -

Sachem High School
New York, NY
06-1995

Skills

  • Surgical scheduling
  • Patient coordination
  • HIPAA compliance
  • Electronic health records
  • Communication skills
  • Attention to detail

References

References available upon request.

Timeline

Surgical Scheduler

AdventHealth
02.2025 - Current

Patient Service Specialist

Florida Cancer Specialists
07.2017 - 11.2020

Delicatessen Clerk

Publix
09.2014 - 12.2016

High School Diploma -

Sachem High School

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