CHRISTINA LALBACHAN
Mount Sinai West
New York,NY
1
Certification
16
years of professional experience
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
1 Year 8 Months
12.2024 - Current
1 Year 8 Months
Surgical Scheduler
Mount Sinai West | New York, NY
12.2024 - Current
- Streamlined surgery scheduling and managed pre-operative appointment coordination to improve patient experience.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Coordinated with facilities to set up surgeries for the Ear.
- Performed various administrative tasks by filing, copying and faxing documents.
- Did follow-up calls to patient after surgeries to ensure they are doing well.
- Coordinate specialized ear surgery equipment, micro-drills, prostheses, or implant devices (e.g., cochlear implants) with vendors and hospital staff
- Schedule required pre-admission testing, lab work, and medical clearances (e.g., cardiology or audiometry evaluations).
- Resolve insurance denials or peer-to-peer clinical documentation requests.
- Book operating room (OR) times and manage surgeon block schedules at hospitals or ambulatory surgery centers
- Maintain strict compliance with HIPAA privacy standards and facility-specific safety protocols
3 Months
07.2024 - 10.2024
3 Months
Billing Clerk/AR
Bleuler Psychotherapy Center Inc | Forest Hills, New York
07.2024 - 10.2024
- Verified that medical procedures were medically necessary and within insurance coverage guidelines.
- Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
- Developed strong working relationships with insurance companies, employers, and other third-party payers to ensure timely payments of claims.
- Responded effectively to inquiries from patients regarding their billings by providing clear explanations of charges.
- Protected confidentiality of sensitive information to comply with HIPAA guidelines.
- Contacted and worked with patients to resolve insurance-related billing issues.
- Resolved discrepancies between patient bills, insurance payments, and account balances using critical thinking skills.
- Entered billing information into accounting software systems.
- Participated in bi-weekly meetings with colleagues to discuss current projects and share best practices.
- Verified accuracy of billing data and revised any errors.
- Utilized knowledge of ICD-10 codes and CPT codes to properly assign diagnosis codes for reimbursement from insurance companies.
- Worked with coworkers to complete tasks.
2 Years
07.2022 - 07.2024
2 Years
Medical Biller Coder
Madison Ophthalmology | New York
07.2022 - 07.2024
- Reviewed and verified accuracy of patient information and services provided for billing purposes, demonstrating Data Entry skills.
- Assigned appropriate medical codes to diagnoses and procedures according to coding guidelines, utilizing CPT Coding.
- Submitted claims to insurance companies and followed up on outstanding payments, and demonstrating Reliability.
- Resolved billing discrepancies and appealed denied claims to ensure timely reimbursement, showcasing Customer Service skills.
- Maintained patient records and confidentiality in compliance with HIPAA regulations, ensuring Patient Demographics accuracy.
4 Years
07.2020 - 07.2024
4 Years
Surgical Coordinator
Madison Ophthalmology | New York, New York, US
07.2020 - 07.2024
- Managed Scheduling Appointments and coordination of surgical procedures, successfully reducing scheduling conflicts.
- Communicated with patients to provide pre-operative instructions and information.
- Ensured all necessary equipment and supplies were available for surgeries.
- Collaborated with healthcare providers to create surgical treatment plans.
- Maintained accurate Patient Demographics and documentation.
11 Months
08.2019 - 07.2020
11 Months
Front Desk Receptionist
Madison Ophthalmology | New York
08.2019 - 07.2020
- Managed incoming Phone Calls and directed them to the appropriate personnel.
- Greeted and assisted visitors in a professional and courteous manner, and providing excellent Customer Service.
- Maintained a tidy and organized front desk area, demonstrating strong Multitasking abilities.
- Scheduled appointments and managed calendars for staff members, showcasing Scheduling Appointments skills.
- Handled incoming and outgoing mail and packages, ensuring efficient Office Procedures.
2 Years 5 Months
02.2017 - 07.2019
2 Years 5 Months
Medical Assistant
Madison Ophthalmology | New York
02.2017 - 07.2019
- Assisted healthcare providers in conducting physical exams and procedures.
- Performed Vital Signs measurements and documented Patient Demographics accurately.
- Administered medications and injections as directed by healthcare professionals.
- Managed medical supplies and equipment inventory to ensure availability when needed, including handling Purchase Orders.
- Provided exceptional Customer Service and maintained a clean and organized work environment.
- Scheduled and coordinated Surgical Scheduling and Scheduling Appointments as needed.
8 Months
12.2015 - 08.2016
8 Months
Stock Ledger Clerk
Georgetown Public Hospital | Georgetown
12.2015 - 08.2016
- Managed and maintained accurate records of stock transactions, utilizing General Ledger Accounts.
- Performed regular audits of stock levels to ensure accuracy, demonstrating strong Data Entry skills.
- Reconciled discrepancies in stock counts and resolved issues promptly, showcasing Reliability.
- Collaborated with purchasing and warehouse teams to track inventory movement, enhancing Team Work and Purchase Orders management.
- Generated reports on stock levels and inventory turnover for management review, highlighting Computer proficiency.
2 Years 8 Months
03.2013 - 11.2015
2 Years 8 Months
Office Manager/Office Coordinator
Hibiscus Restaurant | Georgetown
03.2013 - 11.2015
- Managed office operations to ensure smooth day-to-day functioning.
- Oversaw administrative tasks, including Scheduling Appointments, coordinating meetings, and handling correspondence.
- Supervised office staff, providing training and support as needed.
- Maintained office supplies inventory and coordinated with vendors for timely delivery.
- Implemented and maintained office policies and Office Procedures to optimize efficiency and productivity.
- Prepared employee salaries.
- Managed income tax for the company.
- Generated receipts for customers.
- Processed check payments.
- Conducted monthly reconciliations.
- Recruited and onboarded new staff members.
- Analyzed and managed office costs.
2 Years 9 Months
04.2010 - 01.2013
2 Years 9 Months
Purchasing Department Clerk
Georgetown Public Hospital | Georgetown
04.2010 - 01.2013
- Managed vendor relationships and negotiated contracts to ensure competitive pricing.
- Processed Purchase Orders and tracked shipments to ensure timely delivery.
- Maintained accurate records of inventory levels and monitored stock levels for reordering.
- Assisted with budget planning and analysis to optimize purchasing strategies.
- Collaborated with internal departments to assess their purchasing needs and provide support.
- Purchased all hardware, dietary, stationery, and miscellaneous items.
- Wrote Purchase Orders.
- Sent quotations to suppliers.
- Followed up on suppliers.
- Handled cash transactions.
Education
High School / GED - Business Administration (Business)
Tutorial High School | 07-2008
Skills
CPT Coding
HIPAA compliance
Front office operations
Patient coordination
Insurance authorizations
Medical terminology
Educating patients
Updating charts
Certification
- Conflict Resolution Violence Prevention Program - Completed
- Quick Book Accounting- Grade A
- Quick Book POS- Grade A
- Peachtree Accounting- Grade A
- Effective Inventory Management- Completed
- Leadership and Management Training- Completed
- NYU Langone Health EPIC training- Completed
- Microsoft Word, Windows XP, and Excel- Completed
- Certified Accounting Technician qualification- Completed
- CPR Certified
Timeline
Surgical Scheduler
Mount Sinai West
12.2024 - CurrentRead more
Billing Clerk/AR
Bleuler Psychotherapy Center Inc
07.2024 - 10.2024Read more
Medical Biller Coder
Madison Ophthalmology
07.2022 - 07.2024Read more
Surgical Coordinator
Madison Ophthalmology
07.2020 - 07.2024Read more
Front Desk Receptionist
Madison Ophthalmology
08.2019 - 07.2020Read more
Medical Assistant
Madison Ophthalmology
02.2017 - 07.2019Read more
Stock Ledger Clerk
Georgetown Public Hospital
12.2015 - 08.2016Read more
Office Manager/Office Coordinator
Hibiscus Restaurant
03.2013 - 11.2015Read more
Purchasing Department Clerk
Georgetown Public Hospital
04.2010 - 01.2013Read more
Tutorial High School - High School / GED, Business Administration (Business)
Read more