JEANNETTE MARTINEZ

Results driven sales representative with over 10 years of experience with proven track record of sustained revenue above target and delivering exceptional customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

• Outside Sales Representative, Brady Plus, Austin, TX, 01/2023, Present, Key outside sales partner tasked Jan San, Food Service and packaging., Strategize and implement new sales plans for 50+ clients to increase revenue 100k., Identify and contact new leads to generate additional business.
• Sr. Account Manager, ISO, ODP Business, Austin, TX, 01/2020, 12/2023, Key inside sales partner tasked K12 -Education Sales across Central Texas and Florida., Build and cultivate customer relationships, proven to manage and grow assigned territory, revenue and margin.
• Inside Sales Representative, Ottobock Healthcare, Austin, TX, 01/2014, 12/2019, Key inside sales partner tasked with launching the company’s internal sales program across the West Coast., Engaged with key stakeholders on product offerings and customer relationships, driving increases in revenue and exceeding established goals.
• Online Sales and Service Agent, Apple, 01/2013, 12/2014, Leveraged phone, e-mail, and online chat capabilities to directly engage with customers, troubleshooting technical issues and assisting clients with the set-up and maintenance of digital devices.

• Master of Science, Project Management, 2011, DeVry University, San Antonio
• Master of Business Administration, 2002, University of Phoenix, San Juan, PR
• Bachelor of Science, Biology, 1997, Inter American University of Puerto Rico

• Implemented standardized operating procedures for human resources and accounting departments, establishing consistency in on-boarding and training methods and reducing clerical and financial errors.
• Oversaw 110 vehicle fleet for fast-paced dealership operation, managing preventative maintenance operations and insurance requirements while maintaining 90%+ vehicle availability rate.
• Drove client outreach initiative across the West Coast for newly launched sales initiatives, establishing new processes for the company that enhanced client relations while successfully building business after failed third-party program.