Jeannette Matthys
Greeley,CO
Summary
Cheerful and friendly personality regardless of frustrating situations or long work hours. Able to listen attentively in chaotic situations and retain information. Superior oral and written communication skills. Detail-oriented and organized. Provides excellent customer service.
Overview
28
28
years of professional experience
Work History
Test Center Manager
Pearson VUE
Greeley, CO
02.2024 - Current
- Managed daily operations of test center, ensuring compliance with industry standards and regulations.
- Led team in executing testing protocols, enhancing accuracy and efficiency across all assessments.
- Developed training programs for staff, improving performance and adherence to best practices.
- Generated weekly reports updating employees on company and site developments.
Server
Buffalo Wild Wings
Colorado Springs, CO
01.2021 - 04.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Processed orders accurately using point-of-sale systems to enhance operational efficiency.
- Assisted with inventory management, tracking supplies to minimize waste and ensure product availability.
English Language Arts Teacher
Wray Middle and Senior High School
Wray, CO
08.2017 - 02.2020
- Established the RtI protocol for middle and high schools.
- Communicated with teachers and administrators regarding the progress of students on MTSS; worked with those students to gain credits for on-time graduation.
- Taught Reading Intervention and English Intervention classes, as well as a section of English/Language Arts to Secondary Language Learners.
Server, Bartender, Cashier, Delivery Driver
Mill Race Creek Tavern and Grill
Wray, CO
03.2017 - 12.2019
- Delivered friendly and efficient service to provide a positive dining experience for all guests.
- Assisted guests with making menu choices.
- Trained new employees on menu knowledge and providing quality service.
- Supervised shift side work for all servers.
- Entered customer orders accurately in POS.
- Bartender: responsible for opening and closing restaurant in the evenings. Generated the Specials Board with food and drink specials each evening.
- Cashier: answered phones and took To Go and delivery orders. Accurately processed customer payment: cash, credit card, and gift certificates.
- Facebook page manager: posted daily specials, help wanted notices, and closures.
- Advertising: created radio advertisements, newspaper advertisements, fliers.
- Updated menus using Adobe software
- Delivery Driver
Server
Buffalo Wild Wings
Arvada, CO
09.2014 - 02.2015
- Took accurate orders, entering orders on POS, maintained a clean work environment, up-sold alcoholic beverages, appetizers and desserts.
- Suggested specialty menu items and specialty drinks according to corporate specifications.
English Teacher
Jefferson County School District
Golden, CO
08.1998 - 11.2013
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance critical thinking and communication skills.
- Assessed student progress through formative and summative evaluations to inform instruction.
- Collaborated with colleagues to design interdisciplinary projects that promote cross-curricular learning.
Education
Bachelor of Science - Theatre—Acting, English
University of Northern Colorado
Greeley, CO05.1990
Skills
- Proofreading
- Editing
- Written and Oral Communication
- Public Speaking
- Security protocols
- Facility maintenance
- Test administration
- Training
Timeline
Test Center Manager
Pearson VUE
02.2024 - Current
Server
Buffalo Wild Wings
01.2021 - 04.2022
English Language Arts Teacher
Wray Middle and Senior High School
08.2017 - 02.2020
Server, Bartender, Cashier, Delivery Driver
Mill Race Creek Tavern and Grill
03.2017 - 12.2019
Server
Buffalo Wild Wings
09.2014 - 02.2015
English Teacher
Jefferson County School District
08.1998 - 11.2013
Bachelor of Science - Theatre—Acting, English
University of Northern Colorado