Jeannette Mendez
Gambrills,MD
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and IDX, EPIC database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Bookkeeping Administrative Assistant
Butterflyfoods Distribution
03.2023 - Current
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Processed employee and contractor expense reimbursements quickly.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Generated financial reports and summaries for management review.
Senior Patient Access Representative
Olympia Medical Center
08.2018 - 01.2023
- Multi-task, various departments, with registration and scheduling.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Insurance Verification, precertification, authorizations established by insurance carriers.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient billing issues in line with established guidelines.
Patient Access Registrar
Cedars Sinai Medical Care
02.2014 - 09.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Juan Ponce High School
San Juan PR Certificate - Certificate Medical Billing & Coding
CSDHU
Carson, CASkills
- Eligibility Determination
- Fee Collection
- Insurance Verification
- Precertification, Admission Authorizations, etc
- Payor compliance, PPO, POS, HMO, Medi-caid, Medicare and Indemnity plans
- Excellent Communication
- Medical Terminology Proficiency
- HIPAA Compliance
- Stress Management
- Financial Procedures Adherence
- Medical Terminology
- EMR
Timeline
Bookkeeping Administrative Assistant
Butterflyfoods Distribution
03.2023 - Current
Senior Patient Access Representative
Olympia Medical Center
08.2018 - 01.2023
Patient Access Registrar
Cedars Sinai Medical Care
02.2014 - 09.2018
Juan Ponce High School
Certificate - Certificate Medical Billing & Coding
CSDHU