Jeannie Delaughter

Manager

Gonzales,LA

Summary

Administrative Assistant with 15+ years of experience in the veterinary field. Looking for a change and a fresh start with a company where I can grow, learn, and be able to use my current professional veterinary knowledge and excellent customer service, or I am also open-minded for exploring other new and exciting opportunities! Authorized to work in the US for any employer

Overview

years of professional experience

Certifications

Work History

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Practice Manager

05.2018 - Current

Job overview

Supervise the staff within all hospital support departments
Hire office and technical clinic support staff; responsible for new hire paperwork
AP/AR
Document and report accidents
Monitors Workforce Management
Monitor budgets, purchases equipment and supplies, and oversees the maintenance of the facility
Responsible for submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors
Assists in resolving issues with pet owners where appropriate
Responsible for all local accounting functions; ensure daily financial information is accurate
Maintain compliance of current licensure
Maintaining updated licenses for DVMs
Performs other duties and responsibilities as assigned by the Regional Manager.

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Assistant Manager

11.2016 - 08.2018

Job overview

Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed
Bi-monthly billing statements and collections as well as end-of-month closing reports

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Kennel Supervisor

01.2010 - 01.2016

Job overview

Supervise kennel staff, ensure kennel staff is following proper protocols for the care of pets boarding
Receive client complaints and concerns regarding boarding and handling them properly
Organize staff meetings
Keeps up with facility maintenance to ensure safety for pets and employees
Create policies and/or procedure as necessary to better our service
Supervise training of new employees
Serve as back-up to the Assistant Manager for maintenance or building issue resolution

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Veterinary Technician

01.2007 - 01.2010

Job overview

Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds
Support patient examinations and operations
Obtain and verifies medications
Fill prescriptions and administer medications
Communicate with the pet owner about the status of the patient, as directed by the veterinarian
Maintain equipment by following operating instructions

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Receptionist

11.2006 - 01.2007

Job overview

Greet Clients professionally
Identify and work compassionately with clients in various emotional states
Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
Performs cashiering duties; processes refunds, returns and credits as needed
Responds to client emails
Processes faxes
Obtain previous records from other facilities and adds to patient chart
Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
Be able to multi-task efficiently
Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software
Able to reconcile the drawer and complete end of day duties at the close of the day

Kleinpeter Veterinary Hospital
Baton Rouge, LA

Kennel Technician

05.2006 - 11.2006

Job overview

The position supports veterinarians and technicians in their daily tasks by cleaning and maintaining equipment; feeding, exercising and grooming pets; preparing and sanitizing surgery suites and boarding kennels; restraining and handling pets; monitoring the well-being of boarding and day care patients; and performing basic clerical work

Education

Assumption High School

High school diploma

Skills

Supplies ordering

Electronic health records

Staff Management

Budgeting

Schedule optimization

Coaching and mentoring