Jeannie Duclos
Moses Lake,WA
Summary
Results-driven retail professional with extensive experience in managing daily store operations and executing merchandising plans. Skilled in problem-solving and training staff, contributing to improved customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Assistant Store Director
Safeway
Ephrata, Washington
08.2024 - Current
- Fully manage all departments and employees in the absence of the Store Director.
- Direct daily supervision of Center of Store Departments.
- Assist the Store Director in managing daily store operations.
- Provide guidance, support, and training to staff members.
- Write effective weekly schedules based on sales projections and labor targets.
- Ensure compliance with safety and sanitation regulations and company policies.
- Provide superior customer service.
- Maintain in stock conditions utilizing FAR.
- Evaluate store maintenance needs and address issues promptly.
- Handle employee relations.
- Report customer and employee accidents.
- Execute Division Merchandising Plans.
Assistant Store Director
Safeway
Moses Lake, Washington
09.2021 - 08.2024
Assistant Store Director
Safeway
Grand Coulee, Washington
07.2018 - 09.2021
2nd Assistant Store Director/Acting ASD
Safeway
Ephrata, WA
10.2017 - 05.2018
- Managed the store in the absence of the Store Director.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Trained new staff on customer service protocols and store policies.
- Assisted in managing daily store operations and employee scheduling.
- Created work schedules for team members.
- Supported inventory management and restocking of merchandise on the sales floor.
- Managed twice-yearly physical inventory counts.
Personnel Coordinator Bookkeeper
Safeway
Grand Coulee, Washington
03.2016 - 10.2017
- Coordinated employee onboarding and training programs for new hires.
- Established, maintained, and updated employee files.
- Posted open positions to recruit and hire qualified staff.
- Interviewed job applicants.
- Perform daily bookkeeping, including balancing of tills, preparing deposits, and data entry.
- Manage all store employees in the absence of the Store Director and Assistant Store Director.
PIC
Safeway
Grand Coulee, Washington
08.2015 - 03.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided employees with support and supervision.
- Balanced tills, following cash control policies.
- Maintained the store to company standards.
GM/HBC Manager
Safeway
Grand Coulee, WA
11.2014 - 08.2015
- Executed weekly and daily merchandising plans.
- Monitored inventory levels and wrote effective orders.
- Adhered to shrink control measures to maintain inventory accuracy.
- Provided exceptional customer service.
- Stocked merchandise.
Bookkeeper/PIC
Harvest Foods
Coulee Dam, WA
03.2006 - 07.2014
- Processed payroll and ensured accurate employee compensation and deductions.
- Processed accounts payable and receivable transactions.
- Maintained compliance with financial regulations and company standards consistently.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Supervised employees and performed opening and closing duties according to company policies.
- Provided excellent customer service, and effectively handled customer complaints.
Secretary
Moses Lake School District
Moses Lake, Washington
10.2004 - 01.2006
- Coordinated communication between parents, teachers, and administration effectively.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided administrative support to the Office Manager and other staff members.
- Organized and maintained confidential student records and documentation accurately.
- Handled confidential documents with discretion.
- Maintained office supplies inventory.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Education
Associate of Arts - Business
Big Bend Community College
Moses Lake, WA06-1998
Skills
- Documentation and reporting
- Problem-solving
- Merchandising execution
- Labor scheduling
- Effective communication
- Conflict resolution
- Team management
- Customer loyalty and retention
Certification
Successful completion of ASDLT in July, 2018.
Timeline
Assistant Store Director
Safeway
08.2024 - Current
Assistant Store Director
Safeway
09.2021 - 08.2024
Assistant Store Director
Safeway
07.2018 - 09.2021
2nd Assistant Store Director/Acting ASD
Safeway
10.2017 - 05.2018
Personnel Coordinator Bookkeeper
Safeway
03.2016 - 10.2017
PIC
Safeway
08.2015 - 03.2016
GM/HBC Manager
Safeway
11.2014 - 08.2015
Bookkeeper/PIC
Harvest Foods
03.2006 - 07.2014
Secretary
Moses Lake School District
10.2004 - 01.2006
Associate of Arts - Business
Big Bend Community College