Jeannie Medina

• Verify basic implementation needs are being met, providing navigation assistance for various benefits and available services.
• Provide excellent customer service by following up with clients and responding to incoming calls.
• Respond to all client inquiries and ask appropriate, probing questions to facilitate resolution.
• Interact with team members across departments to research and resolve customer issues and providing resolution to the client.
• Trainer/Mentor for new team members at Paycom
• Special projects outside of my daily tasks. I.e. Leading department specific calls covering product/process updates.
• Provide suggestions for process, application or documentation improvement.
• Managed Complete Implementation of over $8 Million in client revenue.

As a community educator, my responsibility was to create an avenue for potential patients and business partners to show them who we are and to give them a unique experience.

• Created marketing plans based on budget, patient demographics, and community involvement, thus building professional relationships with local businesses and individuals.
• Daily duties included planning and executing events for the community
• Volunteering in the community
• 15 to 30 Daily Cold calls
• Networking
• Handling expenses
• Social media

• Worked closely with medical providers to test and treat patients with seasonal allergies.
• Monthly quotas of 3 to 4 allergy tests were established and met to insure success.
• Training new hires
• In the time with UAS, advanced position to Senior CAS which involved leading conference calls with the Oklahoma team
• Traveling to clinics in the state when needed