Jeannie Sanchez
Richmond,TX
Summary
High-energy, seasoned Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Pandora Jewelry
Houston, TX (Houston Galleria)
05.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Hired, trained and mentored new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Store/Area Manager
Godiva Chocolatier, Inc
Houston, TX (Houston Galleria)
07.2015 - 08.2020
- Recruiting, managing, coaching and developing store staff of 30+ employees
- Delivering outstanding customer service and experiences
- Executing on all selling activities including: merchandising, promotions, self-certification, food safety and protocol execution
- Achieving in-store compliance and loss prevention measures/standards
- Achieving store sales goals and driving sales through targeted and measured activities
- Managing store P&L and net revenue at store level
- Connecting on a regular basis with the allocation team for inventory management
- Working closely with Retail Operations, Human Resources and Retail Communication team for daily operations activities
- Met or exceeded financial goals every fiscal year
- Maintained the title of highest volume/comp increasing store and highest corporate sales for the South Central Region for past 4 years
- Handled all employee's schedules and earned comp time
- Handled product placement, display, and visual merchandising standards
- Motivated entire team through in-store competitions and rewards
- Responsible for participating in the in-boutique production of various chocolate products (dipped fruits, beverages and soft serve among other things), as well as, maintaining a safe food handling environment.
Store Manager
Maurices
09.2011 - 07.2015
- Drive a customer focused store environment; lead by example through utilization of all training resources
- Used as a training manager throughout District
- Manage sales goals by analyzing store performance using reports and adjusting plans/priorities as necessary
- Proven track record of setting and achieving high standards
- Thorough understanding of how visual impacts the store's business and uses it to grow the sales.
Education
Associate of Arts - Business Administration
Houston Community College
Houston, TXundefined
Arkansas State University
Jonesboro, ARSkills
- Operational Excellence
- Strong Communication
- Goals and Performance Management
- Time Management
- Driving Sales/Customer Relations
- Team Leadership/Training
- Networking/Recruiting
- Merchandising/Visuals
- Profit and Loss
- Loss Prevention/Inventory Management
- Human Resources/Payroll
Accomplishments
Maurices-Regional Manager of the Year, 2013
Languages
Spanish
Professional Working
Timeline
Store Manager
Pandora Jewelry
05.2022 - Current
Store/Area Manager
Godiva Chocolatier, Inc
07.2015 - 08.2020
Store Manager
Maurices
09.2011 - 07.2015
Associate of Arts - Business Administration
Houston Community College
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Arkansas State University