Jeannie Welker
Highland,MI
Summary
Trainee Accountant with Masters in Accounting and knowledge, skills and abilities to serve as accounting intern performing assignments involving practical application of financial principles, processes and regulations. Demonstrates accounting aptitude through education and picking up tasks and concepts quickly.
Overview
15
15
years of professional experience
Work History
Key Account Specialist
Numatics, Inc.
01.2011 - 12.2013
- Provided total support to sales representatives and specialists with both pre- and post-sale activities
- Coordinated advanced levels of technical support on products and recommended alternatives to customers based on customer needs
- Primary point of contact for customers and sales representatives
- Communicated customer needs and recommended strategy to sales representatives and management personnel
- Participated in customer visits with sales representatives to maintain/develop strong supplier/customer relationships
- Assisted in the development of direct customers and major potential accounts with focus on accurate timely communication
- Provided technical information, cross referencing, and documenting pricing activities
Application Engineering
Numatics, Inc.
01.2008 - 12.2011
- Worked with customers and sales personnel providing advanced technical support
- Made product recommendations based on application requirements
- Crossed competitor products to equivalent products
- Troubleshooted existing applications
- Prepared technical product manuals
- Assisted with component identification
Technical Product Manager
Numatics, Inc.
01.2004 - 12.2008
- Provided internal and external primary technical support for dehydration and separation products
- Authorized warranty review, service method selection, and processing of warranty claims
- Assisted marketing with the development of product sales literature, technical manuals, and product pricing
- Quoted non-standard products and product replacement parts
- Maintained database of warranties, customer complaints, and return authorizations
Customer Service Representative
Numatics, Inc.
01.1999 - 12.2004
- Primary point of contact for customers and sales representatives for a specific sales channel
- Assisted with customer service support for additional sales channels within the organization
- Provided both pre-sales support as well as post-sales support
- Received and processed customer orders and worked with production to prioritize order scheduling
- Answered general product questions
- Maintained customer records
Education
Master of Science - Accounting
University of Michigan - Flint
Flint, MI08.2024
BBA - Business Administration
Northwood University
Michigan01.2007
Associate - Business Administration
Baker College
Michigan01.1997
Skills
- Issue investigations
- Problem-Solving
- Multitasking Abilities
- Reliability
- Customer Engagement
- Research proficiency
- Attention to Detail
Timeline
Key Account Specialist
Numatics, Inc.
01.2011 - 12.2013
Application Engineering
Numatics, Inc.
01.2008 - 12.2011
Technical Product Manager
Numatics, Inc.
01.2004 - 12.2008
Customer Service Representative
Numatics, Inc.
01.1999 - 12.2004
Master of Science - Accounting
University of Michigan - Flint
BBA - Business Administration
Northwood University
Associate - Business Administration
Baker College
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