Jeannifer Pickett
Lakewood,CA
Summary
Results-driven retail professional with strong skills in sales analysis and employee training. Successfully developed and implemented operational procedures that improved service quality and boosted team performance, leading to increased customer satisfaction and sales growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Store Director
Albertsons LLC
Carson, California
03.2019 - 06.2026
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff to enhance customer service skills and performance.
- Developed and implemented promotional strategies to increase product visibility.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Conducted regular audits to maintain store cleanliness and safety standards.
- Collaborated with department managers to optimize product placement and displays.
- Facilitated communication between corporate management and store team members.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Maintained a high level of customer service standards across all departments in the store.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
District Customer Service Manager
Albertsons LLC
Los Angeles, California
04.2008 - 03.2019
- Managed customer service teams to enhance overall service quality.
- Implemented training programs for new staff on customer interaction techniques.
- Resolved escalated customer issues to maintain satisfaction and loyalty.
- Developed operational procedures to streamline service processes effectively.
- Coordinated with store managers to align service goals with business objectives.
- Analyzed customer feedback to identify areas for improvement in services.
- Led initiatives promoting a positive shopping experience for all customers.
- Facilitated communication between departments to address customer needs promptly.
- Analyzed customer data to develop strategies for improving services within the district.
Assistant Store Director
Albertsons LLC
Los Angeles, California
08.2001 - 04.2008
- Managed daily store operations and staff scheduling.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management and product merchandising strategies.
- Collaborated with department managers to optimize store layout.
- Implemented promotional displays to enhance customer engagement.
- Conducted regular staff meetings to communicate goals and updates.
- Analyzed sales data to identify trends and improve performance.
- Resolved customer complaints in a professional manner.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and areas for improvement.
Front End Manager
Albertsons LLC
05.1996 - 08.2021
- Managed front end operations to ensure smooth customer experiences.
- Trained staff on customer service best practices and checkout procedures.
- Oversaw cash handling processes to maintain accuracy and compliance.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented procedures for efficient merchandise returns and exchanges.
- Monitored inventory levels at the front end to prevent stockouts.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with management to improve front end workflow efficiency.
- Cultivated strong customer relations and developed effective customer service standards.
Front End Courtesy Clerk
Lucky's / Albertsons LLC
Los Angeles, California
09.1992 - 05.1996
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness in checkout areas and shopping carts for customer safety.
- Bagged groceries carefully to ensure safe transport for customers.
- Monitored inventory levels and communicated restocking needs to management.
- Provided excellent customer service, fostering a welcoming shopping environment.
- Provided assistance to other team members as needed or requested by management.
- Greeted customers and provided friendly customer service.
Education
Retail Management Certification - Retail Management
Cerritos College
Norwalk, CA06-2027
Skills
- Inventory management
- Sales analysis
- Visual merchandising
- Merchandise planning
- Promotional strategies
- Promotions management
- Marketing
- Strategic planning
- Finance and accounting
- Employee training
- Team building
- People management
- Employee scheduling
- Delegation
- Loss prevention procedures
- Customer service
- Dependability
- Positive attitude
Certification
- Food Handlers License - Los Angeles County
Timeline
Store Director
Albertsons LLC
03.2019 - 06.2026
District Customer Service Manager
Albertsons LLC
04.2008 - 03.2019
Assistant Store Director
Albertsons LLC
08.2001 - 04.2008
Front End Manager
Albertsons LLC
05.1996 - 08.2021
Front End Courtesy Clerk
Lucky's / Albertsons LLC
09.1992 - 05.1996
Retail Management Certification - Retail Management
Cerritos College