ICIMS
JEANNINE KEMPER
Senior Recruiter
Charlotte,NC
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Recruiter II
SPECTRUM
CHARLOTTE, NC
12.2023 - Current
- Partners with hiring managers and leadership to identify staffing needs, develop recruitment strategies, and execute full-cycle recruiting processes
- Analyzes hiring metrics to optimize recruitment efforts and ensure compliance with employment regulations
- Collaborates with leadership to develop and execute recruitment strategies
- Partners with hiring managers to fill open positions through professional in-person interview experiences
- Source, screen, and interview candidates in a timely and professional manner
- Manage the applicant tracking system and maintain accurate records
- Ensure compliance with employment legislation by following established company protocols and participating in ongoing training initiatives
- Provide training on hiring processes and compliance to hiring managers and operation leaders as needed
- Extensive involvement in on-site hiring events, encompassing interview scheduling, in-person interview management, and regulatory compliance oversight
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Operated and maintained applicant tracking and candidate management systems.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Recruiter I
SPECTRUM
LOUISVILLE, KY
10.2018 - 12.2023
- Responsible for full cycle recruiting, from sourcing and screening candidates to extending offers and onboarding new hires
- Developed and implemented effective recruiting and marketing strategies to attract top talent
- Ensured compliance with all employment laws and regulations
- Technical Expertise | Possesses advanced proficiency in Excel, SharePoint, and BrassRing, utilizing these platforms for data analysis, reporting, and process management
- Demonstrated ability to leverage technology to streamline recruitment processes and enhance efficiency
- Relationship Management | Cultivated strong relationships with internal and external stakeholders to drive recruitment success
- Effectively managed vendor relationships and collaborated with hiring managers at all levels
- Marketing Proficiency | Proven ability to develop and execute targeted marketing campaigns to generate candidate interest
- Successfully managed a significant marketing budget to achieve desired outcomes
- Sourcing Expertise | Employed innovative sourcing strategies to identify and attract top talent
- Leveraged a variety of channels and built strong relationships within the community to expand the candidate pool
- Process Improvement | Implemented standardized recruitment processes and provided training to new recruiters
- Demonstrated a commitment to continuous improvement through data analysis and process optimization
- Professional Development | Actively pursued professional growth through mentorship, certifications, and knowledge sharing
- Demonstrated a strong desire to expand skillset and contribute to team success
- Special Projects | Successfully managed and contributed to a wide range of special projects, including process improvement initiatives, employee engagement programs, and cross-functional collaborations.
Supervisor, New Hire (On-boarding)
SPECTRUM
LOUISVILLE, KY
02.2015 - 10.2018
- Developed and implemented a comprehensive on-boarding program to accelerate new hire ramp-up and enhance customer service capabilities within Spectrum Business (CustOps)
- By establishing a dedicated On-Boarding Team, we significantly improved new hire confidence, knowledge, and performance
- Conducted all new hire interviews for Spectrum Business in addition to interviewing mentors/leads to support those new hires
- Conducted data analysis to identify customer service improvement opportunities
- Implemented employee engagement initiatives to boost team morale
- Established efficient workflows to optimize customer service operations
- Provided training and development to new team members
- Maintained accurate customer records and resolved escalated complaints
- Delivered exceptional customer service through various communication channels
- Employed problem-solving skills to address complex customer issues
- Identified and implemented process improvements to enhance customer experience
- Collaborated cross-functionally to resolve customer concerns
- Participated in talent acquisition through interviewing and hiring
- Monitored team performance and provided actionable feedback
- Generated comprehensive performance metrics to measure team effectiveness
- Provided coaching and mentorship to foster employee growth and development
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
Supervisor, Spectrum Business
Legacy Charter Communications
LOUISVILLE, KY
04.2013 - 02.2015
- Assisted SMB representatives with technical adeptness, career development, interpersonal relationship building, as well as development of written and spoken communication skills through hands on coaching and real-time feedback.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor, Video/Internet Customer Service
Legacy Charter Communications
11.2011 - 04.2013
- Assisted advisors with career development through hands on coaching and real-time feedback
- Built interpersonal workplace relationships everyday with each advisor to better understand them and their goals as individuals.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Mentor
SPECTRUM, Legacy Charter Communications
LOUISVILLE, KY
04.2011 - 11.2011
- Provided support and solutions for agents transitioning into and out of training, cultivating sustainable behaviors that enhanced both on- the-job performance and career trajectory within Charter Communications.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Enhanced mentee performance by providing personalized guidance and support.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Assisted mentees in developing self-confidence and positive self-image.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
Broadband Technical Specialist
SPECTRUM, Legacy Charter Communications
LOUISVILLE, KY
07.2009 - 04.2011
- Customer Service Advocate at Charter Communications which allowed me to aid in the communication solutions for consumers that expect us to deliver simple, customer-oriented entertainment.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Additional Information
AWARDS AND RECOGNITION
- Charter Achievement Award | 3rd Quarter – 2015, 2nd Quarter – 2017, & 3rd Quarter - 2020 - Charter Champions of Achievement are individuals who consistently embrace company priorities, such as improving the customer experience, increasing sales, driving effectiveness, or developing employees.
- Distinction Award | 2017 - Charter’s Distinction Award formally recognizes employees who have created sustained value for the business and have demonstrated leadership, initiative, resourcefulness, and creativity to make significant, ongoing, measurable changes or improvements in a product, program, or service.
- Gold Star Award | 2014 & 2015 - This award celebrates the best of the best in customer service across all Charter call centers. Award recipients are selected based on a variety of skills, including efficiency, job knowledge, excellent teamwork, serving as a role model for their peers and excelling above normal expectations.
Skills
Candidate screening
Administrative skills
Recruiting and sourcing
Team collaboration
Time management
Recruitment process improvement
New hire training
Applicant tracking systems
Social media recruiting
Full cycle recruiting
New hire orientations
Client relationship management
Self-motivated work ethic
LinkedIn sourcing
Community networking
Candidate and client relations
Assessing qualifications
Process improvement
Candidate vetting
Interviewing clients
Job posting optimization
Project management
Onboarding coordination
Boolean search
Database creation
Excel spreadsheets
Public speaking
Passive candidate engagement
Recruiting software experience
Networking events
Job fairs planning
Human resource management systems
Human resources policies
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchFlexible work hoursWork from home optionPersonal development programsTeam Building / Company RetreatsSoftware
Excel
PeopleSoft
Brassring
WebEx
Education
Bachelor of Science - Business Management And Human Resource Management
Sullivan University
01.2015 - 07.2017
Hobbies
I enjoy exploring the greenways in Charlotte, NC and hiking/camping whenever possible. I've recently started playing tennis again after not touching a racket since high school!