Jeara Rivera Nicolaides

• Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
• Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
• Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
• Monitored cash transactions at front desk to maintain responsibility for personal bank.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

• Kept storage areas organized, clean and secure to fully protect company assets.
• Packed items into appropriate containers for shipment.
• Attached identifying tags to containers to mark with identifying shipping information.

bagged grocery\'s

• Maintained customer satisfaction by assisting with carrying out goods.
• Worked together with cashiers to guarantee customer satisfaction.
• Retrieved grocery carts and baskets from lot and various site locations.
• Assisted with maintaining clean and organized store appearance.