Jeekah Glen
Charlotte,NC
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
Remote
05.2025 - Current
- Answered phone inquiries and resolved issues, providing exceptional customer service.
- Greeted guests, ensuring a warm and welcoming environment upon arrival.
- Coordinated with housekeeping and maintenance to address guest needs promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Intake Coordinator
The Harvest Center
Hybrid
04.2023 - 04.2025
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
Administrative Secretary
Christ Centered Communications
Remote
06.2022 - 03.2023
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
Education
High School Diploma -
Myers Park
Charlotte, NC01-2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Data entry
- Verbal and written communication
- Administrative skills
- Call routing
- Phone etiquette
- Appointment confirmation
- Call answering and routing
- Computer proficiency
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
05.2025 - Current
Intake Coordinator
The Harvest Center
04.2023 - 04.2025
Administrative Secretary
Christ Centered Communications
06.2022 - 03.2023
High School Diploma -
Myers Park