Donny Petro
Erlanger,KY
Summary
Dynamic automotive professional with over 20 years of Sales Manager and F&I experience with a a proven track record of providing outstanding customer service, enhancing profitability, and structuring loans for both optimal and sub-optimal structuring and customer relationship management. Recognized for exceeding sales goals while fostering team development and delivering exceptional customer service. Adept at navigating regulatory compliance and building lasting client relationships through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Manager, F&I Manager
Tom Tepe Auto Group
Harrison, OH
06.2023 - 06.2025
- Delivered exceptional customer service through clear communication of finance and insurance products, warranties, and sale terms
- Structured loans and arranged financing for customers with severe credit issues while maintaining strong relationships with lenders
- Prepared compliance paperwork, including loan agreements and DMV documentation, for state and federal regulatory agencies
- Supervised and developed sales staff to enhance performance, build strong customer relationships, and achieve sales goals
Education
Some College (No Degree) - Business
Northern Kentucky University
Highland Heights, KYSkills
- Loan structuring
- Regulatory compliance
- Excellent communication skills
- Exceptional customer service
- Financial documentation
- Team leadership
- Employee training
- Negotiation techniques
- Attention to detail
- Problem solving
- Relationship building
- Training and development
- Exceeds sales goals
- Positive and upbeat
- Sales expertise
Accomplishments
- Proficient in Microsoft Office, Dealertrack, Route One, CDK, Reynolds and Reynolds, Darwin Menu, Vision Menu, and Option Soft Menu systems
- Won Ford Extended Service Plan contest for 30 consecutive months
- Attended Premier Dealer Services F&I Training
- Attended Safe Guard F&I School Training
Timeline
Sales Manager, F&I Manager
Tom Tepe Auto Group
06.2023 - 06.2025
Some College (No Degree) - Business
Northern Kentucky University
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