Juan Fontanez
Reading,PA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tom Masano Auto Group
01.2022 - Current
- Manage a large volume of inbound and outbound calls
- Provide pricing quotes for both vehicles and automotive services to customers
- Assist customers in selecting vehicles fitting budget requirements and transportation needs
- Demonstrate product features and benefits to customers to encourage purchase decisions
- Conduct follow-up calls with clients post-sale to ensure satisfaction with their purchase
Warehouse Associate
Amazon Warehouse
10.2020 - 12.2021
- Efficiently resolved package and merchandise issues, ensuring customer satisfaction
- Processed returns promptly, meeting productivity targets and adhering to procedures
- Maintained consistent production rate of over 100%
- Strategically determined storage methods, identification, and stock location based on turnover and facility capabilities
Customer Service Representative
Ehrlich Rentokil North America
01.2020 - 12.2020
- Built and maintained a strong service knowledge base to provide informed recommendations to customers
- Handled a high volume of inbound and outbound customer calls
- Identified customer needs to tailor service offerings and meet individual requirements
- Met or surpassed appointment targets on a consistent basis
Produce Associate
Giant Food Stores
06.2018 - 12.2019
- Performed daily inventory checks to monitor stock levels and replenish as necessary.
- Maintain up-to-date knowledge of products, pricing, and promotions
- Provide customers with purchasing options based on their needs and desires
- Develop and implement cross-selling strategies for relevant products
Education
High School Diploma -
Reading Senior High School
Reading, PA06.2019
Skills
- Product and Service Sales
- Communication
- Relationship Building
- Customer Service
- Problem Solving
- Computer Proficiency
- Time Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Tom Masano Auto Group
01.2022 - Current
Warehouse Associate
Amazon Warehouse
10.2020 - 12.2021
Customer Service Representative
Ehrlich Rentokil North America
01.2020 - 12.2020
Produce Associate
Giant Food Stores
06.2018 - 12.2019
High School Diploma -
Reading Senior High School
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