Jeff Christiansen
Gainesville,TX
Summary
I AM A SELF-STARTER AND DEDICATED PROFESSIONAL, WHO HAS AN AMBITION TO SUCCEED IN ANY GIVEN ENVIRONMENT. ALTHOUGH I HAVE EXTENSIVE EXPERIENCE IN CLERICAL AND MANAGEMENT DUTIES, I AM ALWAYS UP TO A CHALLENGE WHATEVER THE SITUATION. I RECOGNIZE THE IMPORTANCE OF TEAMWORK AND WORKING EFFICIENTLY INDEPENDENTLY TO MEET DEADLINES. I AM SEEKING A POSITION WHERE I CAN CONTINUE TO DEVELOP AS A PROFESSIONAL AND MEET EXPECTATIONS GIVEN BY AN EMPLOYER.
Overview
23
23
years of professional experience
Work History
Custom Sales Account Manager
Stonemeyer Granite
Denton TX
08.2024 - Current
- I work with Homeowners, Builders, and Designers on how we can select and use materials in their home.
- I am able to work with the customers to ensure they understand how everything is going to look before it is even installed in their homes.
- I am then able to work with my production team to ensure that they have all the correct information to make sure we fulfill the customers end result.
- There are times where I will have to help work through a situation no matter the reason and clearly come up with the best resolution and communicate it to all party’s.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Developed tailored sales proposals addressing client needs and preferences.
- Coordinated product demonstrations and presentations to showcase offerings effectively.
- Managed client accounts, ensuring timely follow-ups and resolution of inquiries.
- Analyzed market trends to identify new business opportunities and inform strategy.
- Trained junior team members on sales techniques and product knowledge.
- Implemented process improvements that streamlined account management workflows.
Assembly Specialist
Peterbilt Motors Co Manufacturing
Denton, TX
01.2023 - 07.2024
- Facilitated updates to work instructions, ensuring enhanced consistency across production floor operations.
- Executed routine maintenance on equipment to ensure optimal performance and reliability.
- Enhanced product quality by implementing rigorous inspection protocols and ensuring compliance with company standards.
- Assembled components for heavy-duty trucks, ensuring precision and quality standards.
- Operated various assembly tools and machinery to enhance production efficiency.
- Collaborated with team members to streamline assembly processes and reduce lead times.
- Conducted quality inspections on finished products to maintain compliance with industry regulations.
- Trained new employees on assembly protocols, safety practices, and equipment usage.
Installation Manager, Production Shop Director, Custom Home, Production Homes, and Commercial Countertop Sales
Empire Countertops - DFW
Pilot Point
06.2015 - 05.2022
- Leveraged product knowledge to enhance customer service and resolve issues effectively.
- Directed installation projects, ensuring strict adherence to timelines and quality standards.
- Oversaw team scheduling to enhance resource allocation and streamline workflow efficiency.
- Facilitated client collaboration to assess needs, delivering tailored solutions.
- Established and enforced safety protocols to minimize incidents and foster a culture of safety among staff.
- Led training and mentorship initiatives for installation teams, enhancing skill development and promoting best practices.
- Facilitated collaboration with suppliers to ensure timely delivery of materials, driving project momentum and adherence to budget constraints.
- Implemented process improvements to enhance operational efficiency and increase team productivity.
- Executed regular quality inspections following installation to uphold industry standards and meet client specifications.
- Directed quality control measures during installations, proactively identifying potential issues to reduce costly rework.
- Executed comprehensive post-installation inspections to ensure compliance with design specifications.
- Led a team of technicians, delivering guidance and support to uphold high-quality workmanship standards.
- Oversaw installation schedules to ensure timely execution and minimize client downtime.
- Facilitated contract negotiations with subcontractors to secure mutually beneficial terms.
- Directed installation projects to enhance customer satisfaction through efficient management and timely completion.
- Optimized installation workflows to enhance efficiency and reduce project durations.
- Established and enforced safety protocols for installation projects to enhance workplace safety.
- Facilitated effective communication with stakeholders, ensuring transparency throughout project lifecycle.
- Facilitated ongoing training for technicians to enhance knowledge of industry best practices and technical skills.
- Cultivated robust client relationships to drive repeat business and generate referrals.
- Facilitated regular progress meetings with team members to monitor performance against project milestones.
Field Service Manager (Area Installation Manager)
Lowe's Companies, Inc. - Dallas, TX & East Texas
Carrollton, TX
01.2007 - 06.2015
- Responsible for the Installation program for 25 stores in Dallas TX and East Texas markets.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
- Negotiated contracts with vendors, securing favorable terms that reduced overall operational expenses.
- Championed the adoption of innovative technologies to enhance service offerings, increase efficiency, and gain competitive advantage.
Sales Manager
Lowe's Companies, Inc. - Greenville, TX
Greenville, TX
01.2006 - 01.2007
- Responsible for driving sales in a new store location using all specialty sales.
- Opening a new store in a new area I had to work with the community to build value to them with our new store.
- Driving all areas of cash and carry sales, commercial sales, and all of the installation services that we had to offer.
- Was in charge of growing all employees engagement for all included to build that sales focused environment.
Zone Manager
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2005 - 01.2006
Department Manager
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2004 - 01.2005
OPE Specialist
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2003 - 01.2004
Education
North Central Texas College
Gainesville, TXBachelor of Arts Integrative Studies -
University of North Texas
Denton, TX12.2013
High School Diploma -
GAINESVILLE HIGH SCHOOL
Gainesville, TX01.1998
Skills
- Customer Satisfaction
- Succession Planning
- Inventory Management
- Situational Leadership
- Staff Recruitment & Retention
- Conflict Resolution
- Merchandising
- Advertising Preparation
- Receiving Management
- Payroll Management
- Open Door Process
- Mechanical Assembly
- Adaptive Learning
- Workplace Safety
- Machine Operation
- Precision measurement
- Electrical Wiring
Additional Information
Word, Excel, PowerPoint, Outlook, Co-Construct, Buildertrend, Easededge, Bluebeam, Change Management, Audit Compliance, Maximize sales and margin by identifying sales opportunities
Timeline
Custom Sales Account Manager
Stonemeyer Granite
08.2024 - Current
Assembly Specialist
Peterbilt Motors Co Manufacturing
01.2023 - 07.2024
Installation Manager, Production Shop Director, Custom Home, Production Homes, and Commercial Countertop Sales
Empire Countertops - DFW
06.2015 - 05.2022
Field Service Manager (Area Installation Manager)
Lowe's Companies, Inc. - Dallas, TX & East Texas
01.2007 - 06.2015
Sales Manager
Lowe's Companies, Inc. - Greenville, TX
01.2006 - 01.2007
Zone Manager
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2005 - 01.2006
Department Manager
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2004 - 01.2005
OPE Specialist
Lowe's Companies, Inc. - Denton, TX & W. Plano TX
01.2003 - 01.2004
North Central Texas College
Bachelor of Arts Integrative Studies -
University of North Texas
High School Diploma -
GAINESVILLE HIGH SCHOOL