Jeff Fassett
Naples,FL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
40
40
years of professional experience
Work History
Customer Service Associate
Thornton's
Savoy, Illinois
12.2024 - 05.2026
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Stocking products, setting up displays, making sure equipment is cleaned and supplies are kept stocked.
- Trained new associates on company policies and customer interaction protocols.
Rural Carrier Associate
USPS (United States Postal Service)
Savoy, IL
07.2024 - 12.2024
- Deliver mail and parcels to the Savoy community.
- Filling in for full time carriers when they are unable to be there.
- Locating missing parcels.
- Sorting mail for delivery routes.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
Customer Service Representative
Circle K
Savoy Illinois
12.2023 - 06.2024
- Waiting on customers, assisting with merchandising, managing inventory, maintaining equipment, troubleshooting problems.
- Developed and maintained positive relationships with customers, fostering loyalty and repeat business.
Customer Service Associate - Electrical
Home Depot
Champaign, Illinois
05.2023 - 11.2023
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys.
Customer Service Associate, Plumbing
Lowe's Home Improvement
Champaign, Illinois
05.2022 - 10.2022
- Lowe's needed coverage in the plumbing department, which I was able to fill during my time there.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
Sales Associate/Department Manager
The Home Depot
Champaign, Illinois
06.2020 - 05.2022
- Started as an associate in Electrical then I moved to Hardware Associate.
- Later took the position of Dept. Head of Electrical.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained merchandise presentation according to company standards for optimal visibility.
Owner/Manager
TeShurt
Champaign, IL
01.1996 - 01.2020
- I oversaw most of the production of goods and would actively participate in retail sales during busy times.
- I researched technology for use within our company.
- I oversaw the implementation and training of new technology.
- TeShurt was a campustown store that specialized in sports apparel for local schools including the Univ. of Illinois. We decorated apparel with transfers, screen printing and embroidery and sold them in both a retail and wholesale level.
- Streamlined production processes, resulting in improved lead times and reduced waste.
Senior Staff Engineer
RSA Data Security
Redwood City, CA
01.1986 - 01.1995
- Overseeing computer lab, maintaining online services and supervising electronic communications.
- I also coordinated support for key clients including Microsoft in technical implementation of our cryptographic toolkits (BSafe primarily).
- Spearheaded initiatives to improve incident response times through collaborative problem-solving sessions.
- Developed sophisticated testing procedures to better control quality and shorten release cycle times.
Education
Associate of Science - Computational Science
Tampa College
FL05.1983
High School Diploma -
Charlevoix High School
Charlevoix, MI05.1980
Skills
- Customer service
- Problem resolution
- Product knowledge and recommendations
- Understanding customer needs
- Stock replenishment
- Product merchandising
- Merchandise upselling
- Computer skills
- Calm under pressure
Timeline
Customer Service Associate
Thornton's
12.2024 - 05.2026
Rural Carrier Associate
USPS (United States Postal Service)
07.2024 - 12.2024
Customer Service Representative
Circle K
12.2023 - 06.2024
Customer Service Associate - Electrical
Home Depot
05.2023 - 11.2023
Customer Service Associate, Plumbing
Lowe's Home Improvement
05.2022 - 10.2022
Sales Associate/Department Manager
The Home Depot
06.2020 - 05.2022
Owner/Manager
TeShurt
01.1996 - 01.2020
Senior Staff Engineer
RSA Data Security
01.1986 - 01.1995
High School Diploma -
Charlevoix High School
Associate of Science - Computational Science
Tampa College