Jeff Fulmer
Pilot Point,TX
Summary
Proven Front Office Assistant with a track record of enhancing client retention by providing exceptional service at Star Medical. Skilled in HIPAA compliance and patient confidentiality, demonstrating strong listening skills and adept at office administration. Excelled in creating a welcoming environment and efficiently managing medical records, contributing to the clinic's commitment to quality care.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Star Medical
05.2024 - 07.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Medical Assistant/Medical Office Manager
Savannah Clinic Associates
03.2016 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Medical Assisting
Bright Wood College
Dallas, TX03.2016
No Degree - EKG
North Central Texas College
Gainesville, TX03.2014
No Degree - Diesel Mechanics Technology
Lincoln Technical Institute - Hartford
Hartford, CT06.1998
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Data Entry
- Administrative Skills
- Scheduling appointments
- Cash Handling
- Reception duties
- Front Desk Operations
- Medical Reception
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Front Office Assistant
Star Medical
05.2024 - 07.2024
Medical Assistant/Medical Office Manager
Savannah Clinic Associates
03.2016 - 04.2024
No Degree - Medical Assisting
Bright Wood College
No Degree - EKG
North Central Texas College
No Degree - Diesel Mechanics Technology
Lincoln Technical Institute - Hartford