Jeff Hill
Longview,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration, notably as a Lead Bartender at Buffalo Wild Wings. Proven ability to enhance customer satisfaction and exceed sales goals through effective problem-solving and time management skills. Skilled in training and mentoring staff to ensure high performance and service standards.
Overview
15
15
years of professional experience
Work History
Sales Associate
Riverside Payments
04.2019 - 02.2025
Lead Bartender
Buffalo Wild Wings
02.2015 - 04.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Server
Bubba Gump Shrimp
01.2013 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Tucanos Brazillian Grill
01.2010 - 09.2013
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
N/A - Business
Utah Valley University
Orem, UT01.2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Riverside Payments
04.2019 - 02.2025
Lead Bartender
Buffalo Wild Wings
02.2015 - 04.2019
Server
Bubba Gump Shrimp
01.2013 - 09.2015
Server Trainer
Tucanos Brazillian Grill
01.2010 - 09.2013
N/A - Business
Utah Valley University
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