Jeff Kelch
Chandler,AZ
Summary
Organized and resourceful Shipping and Receiving Manager with 10-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating data entry software including excel.
In addition, I have strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Manager
The Scott Resort and Spa
07.2021 - Current
- Conduct counts and audits of inventories to identify and resolve discrepancies in records.
- Coordinate with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
- Assist with inventory management to maintain optimal stock levels for efficient order fulfillment of staff uniforms.
- Receive incoming shipments/packages, compared contents against associated records and transmitted to proper department.
- Maintain a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Follow and establish procedures to enter and process data correctly for shipping and receiving packages, lost and found items, and uniform inventory
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
Delivery Driver
Amazon Flex/Uber Eats
09.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Receiving Manager
Changing Hands Bookstore
10.2014 - 10.2020
- Acquire and establish correct inventory numbers regarding all gift merchandise
- Maintain and organize aspects of company storage facility
- Follow sales reports to generate orders from specific companies.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
Sales Supervisor
Volcom
07.2014 - 08.2014
- Acquire daily sales numbers (money, units, transactions, etc)
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies in cash drawers.
Customer Service/Tech Support (Inbound)
Aerotek/Pace Americas
02.2014 - 03.2014
- Managed high-volume inbound calls, regarding AT&T U-Verse equipment, and provided exceptional service to customers in need of assistance.
- Adhered to company policies, procedures and system documentation requirements.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Secured any private information only for eyes of AT&T
- Dispatch technicians when troubleshooting is not fixed over the phone.
Education
Associate in Arts Degree - Theater and Film
Mesa Community College
01.2009
Diploma -
Corona Del Sol High School
01.2005
Skills
- Inventory Management
- Outgoing Shipments Oversight
- Inventory Management Software
- Data Entry
- Shipping and receiving Coordination
- Inventory Reconciliation
- Purchasing
- Problem-Solving
- Decision-making capabilities
Timeline
Shipping and Receiving Manager
The Scott Resort and Spa
07.2021 - Current
Delivery Driver
Amazon Flex/Uber Eats
09.2020 - Current
Receiving Manager
Changing Hands Bookstore
10.2014 - 10.2020
Sales Supervisor
Volcom
07.2014 - 08.2014
Customer Service/Tech Support (Inbound)
Aerotek/Pace Americas
02.2014 - 03.2014
Associate in Arts Degree - Theater and Film
Mesa Community College
Diploma -
Corona Del Sol High School
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