Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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JEFF LAUFER

JEFF LAUFER

Los Angeles,CA

Summary

Dynamic sales professional with a proven track record at Bloomingdale's, excelling in client engagement and sales strategy development. Recognized for enhancing customer satisfaction and expanding client bases through effective relationship management and innovative promotional planning. Adept at leveraging performance tracking to drive results and foster loyalty.

Overview

44
44
years of professional experience

Work History

Sales Professional

Bloomingdale's
05.2021 - Current
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.

Sales Associate

Nordstrom
08.2009 - 06.2020
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed sales process from start to finish, documenting process steps and keeping supervisors informed
  • Awarded “Superstar” for successfully increasing sales and customer satisfaction rates

Sr. Director of Promotion and Branding

EMI Records
05.1981 - 08.2008
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Planned and integrated project and program schedules.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Led development of business operation processes and policies.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Awarded Promotion/Branding Professional determined by clients and peers.

Education

Bachelor of Science - Bio-Chem/Political Science

University of California, San Diego
La Jolla, CA
06-1976

Skills

  • Sales and marketing strategies
  • Client presentations
  • Point of sale operation
  • Sales strategy development
  • Performance tracking
  • Territory management
  • Network development
  • Promotional planning
  • Relationship management
  • Strategy development
  • Event participation
  • Territory cultivation
  • Client engagement

Accomplishments

  • Successfully launched Marketing Strategies
  • Supervised team of 15 staff members.

Languages

Spanish
Limited Working

Interests

  • Gym Workouts
  • Music Reviews
  • Stand Up Comedy
  • Film

Timeline

Sales Professional

Bloomingdale's
05.2021 - Current

Sales Associate

Nordstrom
08.2009 - 06.2020

Sr. Director of Promotion and Branding

EMI Records
05.1981 - 08.2008

Bachelor of Science - Bio-Chem/Political Science

University of California, San Diego

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