Jeff Ma
Summary
Service - oriented Beverage Mgr/FOH Mgr with over 30 years of success creating memorable dining experiences for guests. Excels at enhancing guest interactions, expertise in leading and motivating teams, and an excellent work ethic.
Overview
8
8
years of professional experience
Work History
Beverage Manager/FOH Manager
Ruth's Chris Steakhouse
Dallas, Texas
03.2015 - Current
- Increased bar sales by 8% since taking over the Beverage Program
- Decreased inventory by 20K in unnecessary wine and liquor stock
- Maintained a high level of standards in bar with service and guest indulgence
- Collaborated on creating wine/spirits events for guests
- Build close vendor relationships to ensure proper pricing and delivery
- Increase guest traffic in bar/lounge by building a rapport with guests that come in on regular basis
- Support and motivate staff members on a regular basis to ensure that they perform to the best of their abilities
- Handle reservations and waiting lists in a manner conducive to great guest experience
- In charge of the Concierge Program
Interim General Manager
Ruth's Chris Steakhouse
Dallas, Texas
10.2017 - 10.2018
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Managed weekly financial reporting and projections in collaboration with Regional VP
- Implemented and maintained marketing efforts to promote growth and expand the brand
- Instill programs such as monthly employee recognition which boosted productivity and improved morale.
- Evaluated FOH needs and consistently ensured maximum operational efficiency
- Did all New Hire orientations, recertification's, and training for all staff members
- Created weekly schedules for FOH and BOH employees
Education
Associate of Science - Radiology
Pima Medical Institute
Houston05.2014
Associate of Science - Computer And Information Sciences
North Harris Community College
Houston05.2008
Skills
Operations Coordination
Recruitment and Staffing/New Staff Orientation
Leadership
Bar Management
Liquor, wine and food service
Open Table/Reservation support
Gather, TMX, Compeat, Micros,
Timeline
Interim General Manager
Ruth's Chris Steakhouse
10.2017 - 10.2018
Beverage Manager/FOH Manager
Ruth's Chris Steakhouse
03.2015 - Current
Associate of Science - Radiology
Pima Medical Institute
Associate of Science - Computer And Information Sciences
North Harris Community College