Jeff Robinson
Circleville,OHIO
Summary
Dynamic Auto Finance Manager with a proven track record at Hugh White Honda, leveraging strong negotiation skills and a detail-oriented mindset to enhance customer satisfaction and drive revenue growth. Successfully implemented process improvements, maximizing efficiency and upselling finance products, while fostering client relationships and leading teams to achieve exceptional results.
Overview
19
19
years of professional experience
Work History
Auto Finance Manager
Hugh White Honda
Columbus, OH
01.2020 - Current
- Analyzed credit reports and financial statements to determine borrower risk levels and eligibility.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
- Enhanced overall efficiency by implementing new processes and technology within the finance department.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
Auto Sales Consultant
Hugh White Honda
Columbus, OH
08.2016 - 12.2019
- Developed comprehensive product knowledge to assist customers in making informed vehicle purchases.
- Established rapport with clients to understand their needs and preferences, enhancing customer satisfaction.
- Conducted test drives, demonstrating vehicle features and benefits to potential buyers.
- Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
General Manager
The Finish Line
Lancaster, OH
06.2007 - 07.2016
- Supervised daily store operations to enhance customer satisfaction and ensure efficient workflow.
- Trained and developed team members on product knowledge and customer service techniques.
- Implemented inventory management processes to maintain optimal stock levels and reduce shrinkage.
- Monitored sales performance, identifying trends to drive merchandising decisions and promotions.
Education
High School Diploma -
Circleville High School
Circleville, OH06.2005
Skills
Detail-oriented mindset
Strong negotiation skills
Team leadership qualities
Adaptable to change
Time management proficiency
Effective sales techniques
Teamwork and collaboration
Problem-solving abilities
Client relationship building
Process improvement
Timeline
Auto Finance Manager
Hugh White Honda
01.2020 - Current
Auto Sales Consultant
Hugh White Honda
08.2016 - 12.2019
General Manager
The Finish Line
06.2007 - 07.2016
High School Diploma -
Circleville High School