Jeff Rokstad
San Antonio,TX
Summary
Dynamic Route Sales Specialist with CINTAS, recognized for enhancing customer satisfaction through effective communication and problem-solving. Proven ability to drive sales growth via upselling techniques while maintaining professionalism and reliability. Skilled in inventory management and route optimization, ensuring timely service delivery and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Route Sales Specialist
CINTAS, Professional Uniform and Facility Services
San Antonio, TX
10.2019 - 01.2026
- Managed daily route planning to optimize delivery efficiency and service quality.
- Strengthened relationships with store managers through regular communication and collaboration on promotions.
- Resolved customer complaints professionally and efficiently, ensuring lasting positive relationships.
- Maintained a clean and organized company vehicle, projecting a professional image at all times during route visits.
- Grew sales revenue with consistent upselling and cross-selling techniques.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Represented wide range of products and brands.
- Developed strong customer relationships through effective communication and follow-up.
- Conducted inventory management to ensure adequate stock levels and minimize shortages.
- Implemented safety protocols during deliveries to maintain compliance with company standards.
- Provided product knowledge training to customers, enhancing their understanding of services offered.
Bar Tender and Server
Prime Restaurant
St. Thomas Virgin Islands
04.2020 - 09.2021
- Developed and maintained strong relationships with clients, enhancing loyalty and driving repeat business.
- Trained team members on best practices in tender preparation, fostering knowledge-sharing and skill development.
- Coordinated with kitchen staff to ensure timely delivery of food and drink orders during peak hours.
- Implemented inventory tracking processes, optimizing stock levels to prevent shortages while minimizing waste effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Delivery Driver
FedEx
Boise, ID
03.2015 - 09.2019
- Operated delivery vehicle, ensuring timely and accurate package distribution within designated routes.
- Conducted pre-trip inspections to maintain vehicle safety and operational efficiency.
- Managed customer interactions, providing exceptional service and resolving delivery issues promptly.
- Collaborated with team members to optimize route planning and reduce delivery times.
- Trained new drivers on safety protocols and efficient delivery techniques.
Education
High School Diploma -
Sandpoint Charter School
Sandpoint, ID01-2013
No Degree - General Studies
North Idaho College
Coeur D'Alene, ID01-2015
Skills
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Analytical thinking
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Professional demeanor
- Problem-solving
Timeline
Bar Tender and Server
Prime Restaurant
04.2020 - 09.2021
Route Sales Specialist
CINTAS, Professional Uniform and Facility Services
10.2019 - 01.2026
Delivery Driver
FedEx
03.2015 - 09.2019
High School Diploma -
Sandpoint Charter School
No Degree - General Studies
North Idaho College