Jeffery Slade
Gregory
Summary
Dynamic Service and Parts Manager with a proven track record at White's Landing Marina, enhancing customer satisfaction through effective service management and process improvements. Skilled in parts inventory management and conflict resolution, I successfully reduced repair turnaround times and increased profitability by optimizing workflows and negotiating with suppliers.
Overview
32
32
years of professional experience
Work History
Service and Parts Manager
White's Landing Marina
09.2016 - Current
- Oversaw service department operations, ensuring timely repairs and maintenance for customer satisfaction.
- Managed parts inventory and procurement to optimize stock levels and reduce turnaround times.
- Trained and mentored staff in best practices for service delivery and customer engagement.
- Developed process improvements that increased efficiency in service workflows and reduced costs.
- Implemented scheduling systems to streamline technician assignments, enhancing productivity.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
Service Manager
Wilson Marine Corp
09.2000 - 05.2016
- Led team in implementing service process improvements to enhance customer satisfaction.
- Streamlined operations by optimizing scheduling and resource allocation for service staff.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Branch Manager
Exide Corporation
06.1993 - 03.1998
- Led branch operations, ensuring compliance with safety and regulatory standards.
- Developed and implemented strategic sales initiatives to enhance market presence.
- Mentored team members, fostering professional growth and improving performance metrics.
- Streamlined inventory management processes, reducing excess stock and minimizing costs.
- Managed budgeting processes, forecasting financial outcomes to align with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
High School Diploma -
Buckley High School
Buckley, MINo Degree - Public Speaking Course
Dale Carnegie Public Speaking Course
Taylor, MI01-1995
No Degree - General Business
Northwestern Michigan College
Traverse City MI01-1985
Skills
- Service department management
- Parts inventory management
- Staff training and mentoring
- Process improvement
- Warranty claims processing
- Customer satisfaction enhancement
- Supplier negotiation
- Team leadership
- Conflict resolution
- Cost reduction strategies
- Parts ordering
- Service scheduling
- Sales support
Timeline
Service and Parts Manager
White's Landing Marina
09.2016 - Current
Service Manager
Wilson Marine Corp
09.2000 - 05.2016
Branch Manager
Exide Corporation
06.1993 - 03.1998
High School Diploma -
Buckley High School
No Degree - Public Speaking Course
Dale Carnegie Public Speaking Course
No Degree - General Business
Northwestern Michigan College