Jeffery Tolbert
Boyd,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Manager
The Cash Store
3206 Sycamore School Road Fort Worth TX, 76133
02.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Wholesale Operations Advocate
Carvana LLC
Blue Mound, TX
03.2021 - 02.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving times on a day-to-day basis as needs changed.
- Collaborated with peers and other business areas to leverage best practices.
- Maintained practices to ensure all inventory was properly accounted for and stocked-in in a timely manner in line with business expectations.
- Maintained excellent communication and relationships with all vendors and customers.
Car Sales Consultant
Mike Terry Chrysler Dodge Jeep Ram
Hillsboro, TX
01.2021 - 03.2021
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Offered each customer world-class, personal service and polite support to boost sales and customer satisfaction.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Demonstrated vehicles and features, and conduct test drives.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Sales Consultant
Southwest Chrysler Dodge Jeep Ram
11.2019 - 11.2020
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Amazon Associate
Amazon.com Fulfillment Center
09.2015 - 11.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Mentored team of 5 Problem Solvers through effective communication, active listening and engaging exercises.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Was responsible for the location, correction, and shipment of thousands of orders that were flagged incomplete or contained damaged/mislabeled products.
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
Criminal Justice
University Of North Texas
Denton, TXHigh School Diploma -
Boyd High School
Boyd, TX05.2011
Skills
Consultative techniques
Team collaboration
Outgoing nature
Operations support
Order fulfillment
Troubleshooting
Timeline
Store Manager
The Cash Store
02.2023 - Current
Wholesale Operations Advocate
Carvana LLC
03.2021 - 02.2023
Car Sales Consultant
Mike Terry Chrysler Dodge Jeep Ram
01.2021 - 03.2021
Sales Consultant
Southwest Chrysler Dodge Jeep Ram
11.2019 - 11.2020
Amazon Associate
Amazon.com Fulfillment Center
09.2015 - 11.2019
Criminal Justice
University Of North Texas
High School Diploma -
Boyd High School